Assistant General Manager

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single '&Beyonder' makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose '&Beyonders' very carefully - they are the strength and the future of this company.

Key Outputs

• Assist General Manager with all roles and responsibilities leading Mnemba Island.
• Assist in training and developing of staff as necessary
• Assist in maintaining the relationship with Chadewu
• Participation in lodge Opex and Capex budget management.
• Overall responsibility for Uniform Orders
• Overall responsibility for bi-yearly South Africa orders
• Overall responsibility for managing, implementing and updating the FBC to do list and edge the product.
• Participate and oversee projects and maintain relationships with suppliers where needed
• Overall responsibility for Social Media and PR related communication
• Oversee Operations and support Operation Manager and Hospitality Manager where needed and ensure guest delights and andBeyond guest experience are met on a daily basis
• Participate in daily guest interaction including check-ins, room allocations etc. and oversee the functions of Housekeeping, Butlers and Kitchen
• Assist General Manager with daily administration and weekly/monthly reportingLiaising with Regional Support Teams
• Assist in overseeing all conservation projects on Mnemba Island and assist with relationship building of Government, Mimca, and Africa Foundation etc.
• Participate in driving Community development projects forward and ensuring regular guest exposure to this
• Assist in holding edging and strategic management meetings including departmental meetings, regional meetings etc.
• HR requirements - ensuring that procedures around performance management, annual performance appraisals etc. are maintained. As well as ensure Files and Staff contracts are maintained at all times
• Assist with IR issues and keeping discipline
• Ensure the Monthly HR Report is sent through in a timely manner
• Higher Diploma or Bachelor's Degree in Hospitality Management

3-4 years' experience

• Computer literate
• Fluent in English (oral and written)

Knowledge Required (qualifications Or Training Programs)

• Higher Diploma or Bachelor's Degree in Hospitality Management
• 3-4 years' experience
• Computer literate
• Fluent in English (oral and written)

Competencies Required

• Analysis and problem solving
• Critical thinking - always maintain a high level of professionalism
• Attention to detail
• Good communication skills
• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others
• Must be able to work under pressure, must be accurate, customer focused, have a positive outlook, excellent team player, committed, hardworking and eager to learn

This is a permanent position, based at Zanzibar Mnemba Island. Starting Date for this position will be 1st November 2026

We reserve the right not to make an appointment.