Digital Transformation Manager

BRAC International is a leading non-profit organisation with a mission to empower people and communities in situations of poverty, illiteracy, disease, and social injustice. Founded in 1972, by Sir Fazle Hasan Abed, BRAC is the largest non-governmental development organisation in the world and is present in 16 countries across Asia and Africa today. BRAC first expanded its microfinance operations internationally in 2002 and now operates in seven countries outside of Bangladesh - Myanmar, Tanzania, Uganda, Rwanda, Sierra Leone, Liberia and Ghana. Together, these seven entities serve more than 800,000 clients, 96% of whom are women.

Digital Transformation Manager

The Digital Transformation Manager will support BRAC Tanzania Finance Limited in driving innovation through the implementation and optimization of digital delivery channels. The role is responsible for developing and delivering outstanding digital products and customer experiences, enhancing organizational efficiency, and ensuring the right balance between technology and human touch for BTFL customers. The Digital Transformation Manager will also think creatively and strategically to identify innovative technological solutions that address barriers related to access, usage, digital literacy, security, and overall customer inclusion.

Job Responsibilities:

• Reviewing, managing, and analyzing existing business strategies on use of Digital Financial Services, technology, and digital field applications, and implement it in order to provide guidance to management and ensure alignment with the business’s overall strategy.
• Develop new and innovative products that meet the needs of our target clients, leveraging available technology and alternative delivery channels.
• Lead in the development and implementation of the digital strategy and work with the teams to adapt their processes and products accordingly.  
• Keep an active watch on digital technologies available in the market that may improve the quality and efficiency of our field operations, product and service delivery.
• Develop and manage relationships with third parties such as digital solutions suppliers, fintechs, developers etc.
• Develop the detailed functional requirements for the digital tools and applications.
• Define implementation plans, including change management aspects, to maximize project impact.
• Work with other enabling stakeholders to maximize project impact.

Safeguarding

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Required Qualifications and Experience:

• Bachelor’s degree in business administration, Finance, Economics, Statistics, Information Technology, Management Information System, Project planning and Management, Sales/Marketing. Professional certification is an added advantage.
• At least three years of related experience working in financial inclusion, product development, digital finance, technology for development, payments platforms.
• Project management.  Experience working with Mobile Network Operations, Fintechs, financial institutions, regulators is an added advantage.
• Familiarity and experience with financial institutions preferred

• Substantial exposure to DFS strategy management, with direct exposure to top management strategy formulation and decision making.
• S/He will also have had experience being a central piece of a wide range of strategic decision-making processes and as a result have become comfortable assessing a business and making appropriate choices.

Key Competencies

• Having good verbal presentation and writing skills and the ability to translate complex technological implementation language to non-technical people.
• Able to demonstrate effective analytical skills, an ability to translate raw information into actionable strategies and initiatives as well as ability to perform standard analyses such as performance analyses, competitor analyses, market analyses, etc.
• In-depth understanding of the key drivers in a digital product/emerging technology business.
• Insight into the way that digital transformation is affecting industry and knowledge of best practices.
• Experience in digital project management, including technological aspects that enable you to develop skills in understanding business needs and transcribing them into functional specifications for a digital tool

Employment type:  Full Time

Salary: Market Competitive

Job Location: Tanzania, Dar es Salaam

Only Tanzania Nationals are encouraged to apply. If you feel you are the right match for the above-mentioned position, please follow the application instructions accordingly:

External candidates need to email their CV with a letter of interest mentioning educational grades, years of experience.

Internal candidates need to apply with their latest CV including all job assignments in detail with BRAC PIN and email to [email protected]

Only complete applications will be accepted and short-listed candidates will be contacted.

Application deadline: 11th June 2026

BRAC is committed to safeguarding children, young people and adults, and expects all employees and volunteers to share the same commitment. We believe every stakeholder and every member of the communities we work with has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation - regardless of age, race, religion, gender, status as an individual with a disability or ethnic origin. Therefore, our recruitment policy and procedure include extensive background checks and disclosure of criminal records in order to ensure safeguarding to the fullest extent.  

BRAC is an equal opportunities employer