Call Center Agent Work Exposure (2 Positions)

As a Call Center Agent, the successful candidate will be responsible for managing CCBRT hotlines and handling calls from customers, patients, ambassadors, and other stakeholders for various purposes.

Key duties and responsibilities include:

• Answering inquiries and questions from customers, patients, and stakeholders.
• Handling complaints professionally and effectively.
• Troubleshooting problems and providing relevant information.
• Identifying customer needs and clarifying information.
• Investigating issues and providing appropriate solutions.
• Following up customer calls where necessary.
• Building sustainable relationships with customers.
• Engaging customers by going the extra mile.
• Supporting the smooth delivery of call center services at CCBRT.

Requirements

Applicants should have the following qualifications, skills, and attributes:

• Degree or Diploma in Marketing, Business Administration, Mass Communication, or any related field.
• Previous experience in a customer support role.
• Strong phone and verbal communication skills.
• High attention to detail.
• Familiarity with Customer Relationship Management systems and practices.
• Computer literacy.
• Customer-focused mindset.
• Ability to adapt to different personality types.
• Flexibility.
• Ability to multitask.
• Proactive attitude.
• Eagerness to learn.

Terms and conditions

The position is offered under CCBRT exposure placement terms and conditions.

Application instructions

Interested applicants should submit the following documents:

• Curriculum vitae.
• Cover letter explaining why they believe they are the right person for the role.
• Two references.

Applications should be sent by email to:

[email protected]

Applicants must indicate the job reference number:

2026-12EP

Selection process

Shortlisted candidates will undergo:

• An interview.
• An additional assessment.

The selection process may commence upon receipt of suitable applications.

Equal opportunity statement

CCBRT is an equal opportunities employer and encourages people with disabilities to apply.

Important notice

CCBRT does not request or accept money from applicants as part of its recruitment process

Job reference number: 2026-12EP
Organization: Comprehensive Community Based Rehabilitation in Tanzania (CCBRT)
Number of posts: 2
Position type: Work Exposure Placement
Application deadline: May 26, 2026
Application email: [email protected]
Contact: +255 (0)699 990 000