JOB TITLE: Operations Manager
DEPARTMENT: Operations
SECTION: Operations
BUSINESS UNIT: Logistics
REPORTS TO: General Manager
- KEY JOB PURPOSE
The job holder exercises operational control, directs the execution of company policies and procedures operations and ensures that all activities of the department, including operations control, personnel, and trucks comply with company standards
- KEY DUTIES AND RESPONSIBILITIES
- Ensure truck turnaround to achieve 500km per day including budgeted revenue per month.
- Plan, develop, organize, direct, manage, and evaluate the various routes as per business development activities.
- Direct the activities of staff in relation to transportation operations including dispatching, routing, and tracking Trucks.
- Plan, develop, and implement transportation health and safety, and security programs and activities, QMS and OH&S system.
- Direct and manage regulatory compliance procedures related to transportation activities.
- Manage key performance indicators to measure the effectiveness and efficiency of the transportation operations.
- In conjunction with SHEQ conduct investigations to determine causes of accidents and to improve safety procedures.
- Direct investigations to verify and resolve customer complaints and managing Service Level Agreements.
- Mentor and develop operations staff.
- Recommend capital expenditures for acquisition of new trucks, new equipment or property to increase efficiency and effectiveness of transportation operations.
- Responsible for operation staff performance management.
- Responsible for customer complaints resolution together with Commercial Manager.
- Prepare weekly, monthly, quarterly, yearly Ops reports to management.
- Manages the stock control and checks that inventory records are accurate.
Qualifications.
- Bachelor’s Degree in Logistics and Supply Chain Management or Business Management.
- Minimum of five (5) years of working experience in a managerial position in logistics field.
Apply here before 24th July 2026,
GSM Group is an innovation-driven conglomerate that offers a wide range of services across the African continent. Our divisions include trading, manufacturing, logistics, retail and real estate. We operate in East, Central and Southern Africa with a team of over 3,000 highly qualified staff.
Our goal is to expand our businesses globally and give back to the communities we serve. We are committed to providing excellent services and quality products while bringing together companies, talented individuals and first-class resources.
- Founded
- 2014
- Location
- Dar es salaam
- Website
- www.gsmgroup.africa/