Team Member, Domestic Operations

Functionally Reports To: Head of Domestic Operations

JOB OBJECTIVE

• Provide excellent, efficient and cost-effective customer services that align with the Bank’s overall value proposition to the various market segments.
• Support Marketing/Product Units in the implementation of new product initiatives and ideas.
• Constantly seek opportunities to improve existing products and processes.
• Ensure optimal deployment and utilisation of human and material resources in the various units within Head Office Operations.

DUTIES & RESPONSIBILITIES

• Ensure full compliance with policy in transaction processing.
• Identify and propose international best practices for domestic operations.
• Ensure that all third-party payments are processed on time.
• Ensure that all expense payments are processed in compliance with policy.
• Ensure an “A” rating in Audit, both External and Internal.
• Ensure proper reconciliation of all GL Accounts.
• Ensure proper and accurate posting of transactions.
• Act as custodian of all ATMs.
• Perform other duties as assigned by the Head of Domestic Operations.

PLANNING

• Macro: One year
• Micro: One week

KEY PERFORMANCE INDICATORS

• Process Cycle Time (TAT)
• Quality of accounting records
• Error rate measures
• Inspection Rating reports
• Customer satisfaction level
• Operation loss level
• Customer service delivery index

JOB REQUIREMENTS

Education

• A good First Degree in any discipline.

Experience

• Minimum 2 years’ experience in banking operations.

KEY COMPETENCY REQUIREMENTS

Knowledge

• Banking Operations & Control Policies
• Treasury Products and dynamics
• Industry knowledge and its impact on assigned responsibilities
• Financial Regulations related to assigned duties
• CBN Circulars related to assigned duties
• Technical competence on operating platforms such as:

  • Finacle
  • Other related banking systems

Skills/Competencies

Generic Skills

• Creative and taking initiative
• Entrepreneurship/taking ownership
• Analytical skills/problem solving
• Interpersonal skills

REPORTING RELATIONSHIPS

• Functionally Reports To: Head of Domestic Operations