Alternative Payment Method Manager

Unlimit is the global financial infrastructure for the borderless agentic economy. Designed to bridge the gap between fragmented local markets and the future of autonomous commerce, Unlimit provides the programmable operating layer for the world’s most ambitious businesses.

Through an integrated technology stack, the platform unifies global payment acceptance, programmable financial accounts, and digital asset rails into a singular financial layer. By mapping hyper-local payment ecosystems directly into its architecture, Unlimit enables businesses to move value and settle transactions instantly across continents.

Built on decades of hard-won regulatory depth and an extensive global license portfolio, the platform provides direct access to a massive global infrastructure. With major hubs in London, San Francisco, Singapore, São Paulo, and Mexico City, Unlimit is building the infrastructure that makes global expansion a matter of code, not geography.

About the job:

The Alternate Payment (APM) Manager partners with the Country Head, Product Management team, Implementation Team. Their main goal is to provide a seamless experience between implementation and technical support for all the Unlimit merchants in East Africa; including Tanzania, Kenya, Uganda, Zambia, etc. APMs are crucial in Unlimit’s global strategy as they allow our merchants to meet their customers with payment systems they are comfortable with.

The APM manager manages executes against KPI’s that measure the objectives of our internal and external stakeholders:

• Net Promoter Score (NPS) of the East Africa merchants (>80%) - they received excellent customer service and are love Unlimit
• Success Transactions Rate (SR) >= 80% for all African based APM’s - Ensure stability and reliability of Unlimit Service

Responsibilities

• Lead end-to-end onboarding and implementation of new merchants in East Africa
• Resolve merchant issues related to APMs and ensure rapid technical support
• Coordinate across APM, Integration, Product, Sales, banks, and processors to streamline delivery
• Support API integrations and pre-sales solutioning for prospective clients
• Define integration requirements, user flows, and acceptance criteria
• Monitor transaction performance, conduct daily testing, and maintain Payment SR targets
• Use data and merchant feedback to improve product health and drive incremental enhancements
• Prioritize integrations, defects, and technical issues based on business impact
• Ensure timely reporting and uninterrupted service performance
• Proactively mitigate outage risks and ensure smooth go-live readiness

Requirement

• Working knowledge of coding languages (Java, PHP, JavaScript, HTML, C/C++, Python, CSS, Perl, Shell)
• Experience with APIs (SOAP, REST), Web Services, XML stack, and CI/CD environments
• Familiarity with WSO2, Linux, Kubernetes (K8S), and database technologies (Oracle, MySQL, MSSQL, Postgres, DB2)
• Minimum 3 years’ experience in Telecommunications Operations in Tanzania
• Understanding of local mobile telecom network architecture
• Strong analytical, problem-solving, and customer query handling skills
• Willingness to work outside standard hours when required

Desirable Qualities

• Good understanding of API design (SOAP/REST), OpenAPI/Swagger, JSON, XML
• Experience with Postman, SoapUI, Swagger, and Agile/Scrum environments
• Familiarity with Azure Boards, Confluence, or JIRA
• Solid grasp of SDLC, product lifecycle, payment integrations, and requirement elicitation
• Strong attention to detail, time management, and self-management
• Effective stakeholder communication and creative problem-solving

We offer:

❖ Attractive monthly salary paid in line with experience

❖ Full-time: 5/2 (Saturday and Sunday are off)

❖ A modern workplace with all necessary equipment

❖ A team of top international professionals to learn from

❖ Multicultural working environment

Join Unlimit Team now!

Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.