Company: Karimjee
Position: Customer Experience Manager
Location: Dar es Salaam, Sokoine Drive
Experience Required: 10+ Years
Application Deadline: 25 September 2026 at 5:00 PM
QUALIFICATIONS
- Degree in Business, Marketing, Information Systems, Statistics or a related discipline; postgraduate qualification an advantage.
- Customer value management experience spanning segmentation, retention, cross-sell and lifetime-value measurement.
- Journey mapping, voice-of-customer research and service design across multiple channels.
- At least one end-to-end CRM or customer-data-platform implementation delivered to production; vendor management experience.
- Working knowledge of data protection; proven ability to turn customer insight into adopted product decisions.
- Ability to use approved AI tools for customer research and analytics, and verify outputs against source evidence.
EXPERIENCE
10+ years in customer experience, customer operations or CRM leadership, including ownership of a Group-level or multi-brand programme.
HOW TO APPLY
Interested and qualified candidates should submit their applications to:
Email: [email protected]
Application Deadline: 25 September 2026 at 5:00 PM
The Karimjee Group is a historic, family-owned enterprise operating in East Africa with deep roots in Tanzania stretching back to 1825. Headquartered on Sokoine Drive in Dar es Salaam, the multi-generational business has evolved over two centuries from early trading ventures in Zanzibar into a major corporate group managing operations across sectors including mobility, financial services, energy, real estate, hospitality, and logistics.
The company is widely recognized for long-standing partnerships with global brands, such as serving as an exclusive distributor for Toyota in Tanzania for more than sixty years alongside handling Yamaha products and power generation equipment. Beyond commercial trade, the group is active in social development through the Karimjee Foundation, which provides educational scholarships and community support throughout the country.
- Location
- Dar es salaam
- Website
- www.karimjee.com/