Assistant Manager – Transactional Products and Services at Exim Bank Tanzania

• Assist in Product Development: Collaborate with product managers to design and enhance CIB products, ensuring they meet customer needs and market demands.
• Market Research: Conduct research to identify market trends, customer preferences, and competitor offerings, translating insights into actionable product enhancements.
• Cross-Functional Coordination: Work closely with teams across marketing, IT, and operations to ensure alignment of product objectives and timelines.
• 5. Monitor Product Performance: Track product performance metrics and user feedback to identify areas for improvement and ensure product quality.
  Customer Support: Address product-related inquiries and complaints, ensuring a high level of customer satisfaction.

Roles & Responsibilities

PRINCIPAL ACCOUNTABILITIES

• Timely delivery and implementation of cash management solutions/services and other products to customers with a view to keeping customers satisfied and banking with us
• Provide continuous and consistent clients’ guidance, product support and assistance via calls, visits and virtual modes to make sure clients increase volumes with us using our solutions.
• Work with stakeholders involved in the delivery of the client’s “whole” product experience, to deliver measured improvement in product delivery from service, productivity and risk management perspectives.
• Provide quarterly competitor intelligence and regulatory information to reinforce our competitive edge on product and pricing strategies
• Support in conducting training and providing sales tools for new product and promotion launches
• Develop product pricing strategies to drive product adaptation, revenue growth and competitiveness in the market
• Review of product income analysis prepared by MI & Analytics team/finance and present to Senior manager BI & MI.
• Manage the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various internal organizations
• Assist in providing a roadmap for Product Lifecycle Management
• Monitor product performance, analyze key performance metrics and make data driven decisions to enhance product profitability and customer satisfaction.
• Continually collect feedback from clients, competitors, regulators and colleagues on how better the bank could offer best innovative solutions to get more value
• Lead product enhancements/amendments and Change requests to improve service and create world class watertight client experience

PRODUCT GOVERNANCE AND CONTROL

• Prepare monthly tariff reports to identify errors and deviations
• Create new/review existing Standard Operation Procedure (SOP) for all products.
• Income leakage management forum to ensure correct mapping and income flows from products.
• Product profitability models and ongoing margin management to ensure a correct focus on profitability.
• Work with Risks & Compliance department as a key champion to adhere the product launch processes across the bank (all departments).
• Perform data analysis and market trends to design/revamp new/existing products

PRODUCT TRAINING

• Identify product training needs or skills gaps and ensure that Exim Learning & Development Unit are made aware of the training needs
• Source training material for products.
• Conduct formal training on products as required.
• Customer product awareness
• Staff training and education.

QUALIFICATION AND EXPERIENCE

• Minimum experience of 2-5 yrs on product and Cash Management solutions in banking Industry
  Bachelor’s/master’s degree in business, marketing and Information Technology.
• Experience in product development