Corporate Relationship Manager at KCB Bank Tanzania

Department

• Corporate Banking Department, Tanzania

Location

• Tanzania, United Republic of

Job Description

KEY RESPONSIBILITIES

• Growth in business volumes, customer base and wallet share.
• Adequacy of personal competence to effectively perform Relationship Management tasks.
• Consistency in adherence to and application of established policies, processes, and tools to achieve optimal efficiency, compliance and cost containment.
• Minimization of exposures to and impact of risks associated with KYC, AML and portfolio maintenance.
• Quality of management of customer expectations.
• Retention of quality portfolio all the time.

DAILY RESPONSIBILITIES

• Create and manage corporate banking relationships and ensure optimal sells to all the customers (including treasury customers and retail customers) by way of joint calls and cross selling.
• Creatively tailor products to meet individual customer needs.
• Grow the corporate banking customer base by recruiting new customers, and wallet sizing to the existing customers to attain high returns.
• Manage customer relationships to ensure retention by making sure that all the complaints raised by them are resolved within a reasonable and agreed time.
• Monitor and ensure that there are no excesses that are not approved.
• Work in close partnership with the Credit team, Branch managers, Head Corporate Relationship Management, and Director Corporate banking to ensure that the credit requests for new and existing facilities are correctly prepared in accordance with KCB and/or group policies.
• After consideration of individual case merits, recommend credit requests for approval to relevant authorities.
• Liaise and provide leadership to corporate bankers in areas of expertise, particularly in regards to provision of quality service to customers.
• Provide feedback to the Unit Head-Relationship Management and Corporate Director, or relevant parties in regards to service provision to customers and the trend of assets and liabilities.
• Responsible for delivering a service to customers that matches the Bank’s mission statement.
• Be conversant with the KYC requirements.
• Undertake actions to ensure compliance and report suspicions.
• Exercise due care and diligence in ensuring all anti-money laundering and KYC requirements are complied with.

KEY RESULTS AREAS

• People Perspective: Employee satisfaction, Employee retention, Competence development.
• Customer Focus Perspective: Customer satisfaction, Customer base and active accounts growth targets, Customer banking services wallet share increase.
• Business Systems & Infrastructure Perspective: Productivity or resource utilization standards or benchmarks, Audit ratings, Implementation of change and capability development programs.
• Financial Perspective: Customer deposit targets, Loan & Advance targets, Income (Revenue) targets, NPL containment.

DECISION MAKING PARAMETERS

• Personal work plan for effective time utilization to achieve set objectives.
• Suitable solution offers for customers.
• Escalation point to sustain value-add customer relationship.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Experience