Digital Financial Services (DFS) Business Development Manager at KCB Bank Tanzania

Location: Tanzania, United Republic of

Job Category: Management

Job Type: Full Time

Job ID: 6134

Application Deadline: 30 June 2026, 06:00 PM

Job Description

Key Responsibilities

• Drive DFS business growth by developing and executing area-specific strategies to increase customer acquisition, transaction volumes, and revenue across all digital and other channels in Zanzibar.
• Expand mobile and internet banking adoption by leading initiatives to onboard retail, SME, and corporate customers while driving platform usage.
• Grow the merchant acquiring business by identifying, acquiring, and managing merchants for POS, KCB LIPA, and online payment acceptance solutions to increase card and digital payment usage.
• Develop the agency banking network by recruiting, onboarding, training, and managing agency banking partners to improve financial service accessibility and transaction growth.
• Build strategic partnerships with business organizations, payment service providers, tourism stakeholders, and community organizations to drive DFS adoption.
• Conduct market intelligence and opportunity identification through analysis of market trends, competitor activities, customer behavior, and emerging opportunities.
• Manage the sales pipeline and business development activities, including lead generation, sales presentations, negotiation of commercial terms, and closing business opportunities across DFS products.
• Monitor performance and deliver growth targets by tracking key performance indicators (KPIs), including:
• Customer acquisition.
• Active users.
• Transaction volumes.
• Merchant growth.
• Agent productivity.
• Revenue generation.
• Coordinate cross-functional execution by working closely with business segments, operations, technology, risk and compliance, marketing, and branch teams to ensure successful implementation and adoption of DFS solutions.

Minimum Position Qualification Requirements

Academic Qualifications

• Bachelor’s Degree in Banking, Finance, or an equivalent field (Required).

Professional Qualifications

• Merchant acquiring and card business background (Added Advantage).
• Master’s Degree in Business Administration (Added Advantage).

Experience Requirements

• Minimum of four (4) years relevant work experience.

Key Competencies

• Business development and sales management skills.
• Strong understanding of digital financial services and banking products.
• Merchant acquisition and relationship management skills.
• Agency banking development and management experience.
• Market analysis and opportunity identification capabilities.
• Strategic partnership development skills.
• Strong communication and negotiation abilities.
• Ability to achieve growth and revenue targets.
• Cross-functional coordination and stakeholder management skills.

Job Information

• Job Identification: 6134
• Job Category: Management
• Posting Date: 17 June 2026
• Apply Before: 30 June 2026, 06:00 PM
• Degree Level: Bachelor’s Degree
• Job Schedule: Full Time
• Location: Tanzania, United Republic of Tanzania