Head Operational Risk at NMB Bank Tanzania

Responsible to lead the embedding and maintenance of an effective operational risk framework within the business to drive up standards of operational risk management and improve operating loss and audit performance.

Main Responsibilities:

• Advise and support the business in the effective identification, assessment and management of its operational risks consistent with its defined appetite.
• Prepare, monitor and report on the bank's risk appetite statement to RCC and Board.
• Deliver value-added MI and analysis of the drivers of operational risks to help business and senior management better manage operational risk and the associated capital charges.
• Direct and implement, in conjunction with the business, an agreed programme of risk and control self-assessments (RCSAs) to identify and assess the key risks to business processes/systems, to determine the effectiveness of operational controls and to advise the business on control improvements and risk mitigation.
• Design and implement an agreed programme of regular monitoring and evaluation to assess appropriateness and effectiveness of the internal governance and control arrangements for the Business and compliance with key Codes/regulations.
• Review and independently monitor controls related to disaster recovery and business continuity plans
• Develop and regular review of Operational risk related policies to ensure relevance. Adequate monitoring of activities
• Ensure adequate implementation of ERM Framework within the bank.
• Promote and support timely and complete reporting of risk events (including frauds) and control issues by the business.
• As part of internal control reviews, ensure that regular verification and reconciliation of transactions and accounts is done and reported.
• Pro-actively engage business and all stakeholders to ensure adequate monitoring and closure of all open findings from reviewers inside, forensic and outside the bank.
• Review the adequacy of physical security across the network and HQ and provide useful recommendations to Management.
• Drive the development of operational risk measurement and reporting through the development of Key Risk Indicators and risk profile for each function/business unit and validating
• Review policies, processes and people related controls are adequate, relevant and monitored within the bank i.e. active engagement with first level, training and driving risk culture transformation initiatives.
• Evaluate sources of fraud and ensure implementation of new controls to eradicate recurrence. Play an active role in proactive identification of risks across the network and HQ.
• Develop informative, timely reports to Management and Board highlighting institution's overall operational risk profile and focus on the material and strategic implications for the business.
• Conduct review of Management Governance Committees for relevancy and adequacy based on TORs and mandates/escalation matrices and report to RCC.

Stakeholder Relationship Management

• Develop and maintain relationships with key Business leaders across the business to drive ownership and awareness of operational risk and to promote a proactive risk/reward approach to the management of operational risk.
• Establish and maintain effective contacts with key regulatory and industry bodies on operational risk matters to ensure timely and adequate closure.
• Lead the cultural change required to integrate operational risk measurement into all risk reward decisions and general business management.

Team Leadership & Management

• Directly manage, coach and develop a small team of operational risk professionals.
• Promote a culture of service excellence within the team in all its dealings with internal clients (and external parties as appropriate).
• Ensure full compliance, provide oversight as well as monitor the implementation of various consumer protection requirements across business area/Unit.

Knowledge and Skills:

• Knowledge and understanding of the retail and corporate banking product set and operational processes.
• In-depth knowledge of internal and external operational risk and governance control requirements (e.g. Basel II, COSO) and emerging regulatory and industry developments.
• Knowledge of risk and control techniques.
• Understanding of the basis of Economic capital/Regulatory capital calculations and models, sufficient to influence inputs and outputs.
• Practical interpretation and application of risk and governance methods.
• High personal credibility and integrity

Preferred

• A detailed understanding of risk principles, processes and techniques and their practical application.
• Knowledge of relevant regulatory frameworks and legislation e.g. Basel II.
• Excellent analytical skills and problem-solving ability
• Decision making
• Advanced presentation skills
• Influencing and negotiation
• Good communication skills & Full understanding of Banking systems, processes, risks and controls.

Qualifications and Experience:

• Bachelor's Degree in business related studies
• Professional Risk Management Certification or willingness to obtain the same.
• Banking Experience of more than 7 years preferably in Risk management or Audit.
• Experience of managing stakeholders at all levels.
• Previous risk management experience across many parts of the risk process e.g. audit, compliance, regulation, risk control, operations etc.
• Substantive experience gained in a financial services business or professional services firm.
• Leadership experience in a medium to large organization is desirable.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

Job opening date : 05-Dec-2025

Job closing date : 19-Dec-2025