Manager Ecosystem and Digital Lending at Equity Bank Tanzania

Basic Purpose

• To drive and implement ecosystem banking solutions in the distribution ecosystems industry and position the bank as the first and most efficient financial institution offering the solution.
• To link retail, MSMEs, and corporates to effective and affordable banking solutions and drive liabilities and assets for the bank.
• To drive the branches’ ecosystem and digital lending portfolio for retail, MSME, agency, and merchant segments.
• To focus on ecosystem deposit mobilization, customer onboarding, and growth of the digital lending portfolio.
• To manage day-to-day functional units in support of the senior manager, primarily focusing on back-office technical support and project development.

Main Duties and Responsibilities

• Initiate, recruit, and build strong business relationships with the anchors ecosystem (suppliers, distribution, and other stakeholders).
• Mobilize liabilities and increase retention in line with the ecosystem’s annual targets through distributor and ecosystem collections.
• Ensure accurate capture of deposits from all borrowing customers under the digital lending value chain and the ecosystem.
• Create ecosystem and digital lending product awareness in the market, recruit, train, and maintain close business value relationships with all clients in assigned branches.
• Train staff at the branch on digital products and self-onboarding for access to digital loans.
• Digitize all ecosystem value chain customers and other segment customers that fall under digital lending.
• Act as custodian of all ecosystem and digital lending files at the head office to ensure compliance and proper KYC.
• Monitor loans given under the digital portfolio and ensure maintenance of a high portfolio quality.
• Manage early arrears through daily repayment tracking, issuance of demand notices, security placement requests, recovery visitations, facility restructuring, and follow-up with assigned branches.
• Ensure 100% compliance with bank policies and procedures on ecosystem and digital lending onboarding.
• Gather functional and non-functional business ideas and analyze them to design process flows and documentation.
• Participate in the management of digital projects related to the bank’s online channels to ensure technical integration and developments align with business requirements, resulting in a seamless and user-friendly customer digital interface.
• Work closely with internal stakeholders and external vendors on project planning and execution of digital lending projects.
• Facilitate relevant customer awareness initiatives to allow for greater product adoption.
• Continuously review and implement customer and business feedback to improve the product.
• Engineer product process flows and test them before going live for customer consumption.
• Monitor and analyze various customer segments to advise the business on areas of improvement.
• Conduct market research and develop new products or improve existing ones.
• Support the business in enhancing the customer experience through research, surveys, and analysis to identify customers’ needs.
• Facilitate the bank in minimizing risks in the channel-driven lending business through thorough analysis.
• Ensure proper reporting, documentation, and review to determine that lending to respective segments is within acceptable risk.
• Ensure all staff are up-to-date with product knowledge, product use, related product applications, and informed about business changes and dynamics.
• Prepare weekly reports on performance and business trends for internal management through interactive management dashboards.
• Cross-sell other bank products and services to existing and potential customers.
• Perform any other duties as assigned by the supervisor.

Knowledge, Skills, Qualifications, and Experience

Knowledge and Skills:

• Risk management
• Financial analytical skills
• Technology and digital lending
• Cross-selling
• Relationship management
• Negotiation skills

Skills:

• Effective listening skills
• Good communication skills
• Problem-solving skills
• High level of integrity
• Excellent time management

Qualifications and Education:

• Business-related degree from a recognized university
• Master’s degree is an added advantage

Work Experience:

• 5 years’ working experience in the banking sector