Relationship Manager – Corporate Banking at UBA Bank Tanzania

Job title: Relationship manager

Organization function: Corporate and commercial banking

Location: Hq

Reporting relationships

• Functionally reports to: Head corporate and commercial banking
• Administratively reports to: Head corporate and commercial banking

Job objective(s)

• Build and maintain relationships with new and existing customers with the aim of selling the bank’s products to the corporate companies.

Duties & responsibilities

• Maximize account profitability by selling other products and services to the banks customers;
• Drive collections in customer’s account which will be used for fx and other businesses;
• Identify and develop conglomerates banking relationships;
• Ensure proper documentation throughput the credit application and availment process;
• Sourcing for and monitoring of customer’s tenured investment or facilities;
• Respond promptly and satisfactorily to customer’s daily request and complaints;
• Prepare weekly and monthly statistics/performance reports for management use;
• Monitoring of the customer’s main account regularly;
• Reconcile all transactions on customer’s accounts where and when necessary;
• Initiate and carry out recovery action on non-performing credits facilities;
• Maintain comprehensive database of the customers operational records including the existing and prospective customer data;
• Perform other duties as assigned by the head corporate and commercial banking.

Key performance indicators

• Actual deposit growth against budget;
• Achievement of pbt (profit) budget;
• Timeliness in delivering revenue generation reports;
• Number of corporate accounts opened per annum;
• Timeliness & effectiveness in completion of assigned tasks;
• Efficiency level at executing scheduled and ad hoc assignments;
• Effectiveness establishing new relationships;
• Targets assigned vs actual.

Minimum education qualifications

• Education: Bachelor’s degree in any field, master’s degree and professional certification is an added advantage.
• Experience: Minimum 4 years in relationship management/ marketing experience; credit experience.

Key competency list

Knowledge

• Internal processes and policies of the bank;
• Good understanding of financial services sector;
• Bank products.

Skill/competencies

• Interpersonal skills;
• Advisory skill;
• Strategic thinking;
• Relationship management;
• Negotiation & analytical skill;
• Product development;
• Leadership skill;
• Selling & marketing skill.