Relationship Manager Projects and Partnership at CRDB Bank Tanzania

To lead the design, development, and continuous improvement of MSME financial products and services that respond to client needs, with a strong focus on digital finance, customer-centric innovation, and climate/ESG-responsive solutions. This role will also support the digital transformation of MSME offerings through mobile and agency banking channels.

Principle Responsibilities

1. Product Design & Development

• Conduct client and market needs assessments to identify product gaps.
• Design inclusive, sustainable MSME loan and savings products (e.g., water harvesting loans, youth & women-tailored credit, green agriculture products).
• Develop product manuals, pricing strategies, and delivery procedures.
• Pilot and scale new products, including client feedback loops and review cycles.

2. Digital Finance Integration

• Collaborate with ICT/digital teams to digitize MSME loan processes and onboarding.
• Lead integration of MSME products into mobile banking, agency banking, and USSD platforms.
• Monitor usage of digital channels by MSME clients and recommend improvements.
• Provide training to field staff on digital tools and mobile loan disbursement/repayment options.

3. Client Experience & Feedback Management

• Design tools to collect and analyze client feedback on product performance.
• Organize regular focus groups, surveys, and satisfaction assessments with MSMEs.
• Use feedback to adapt and iterate product features and delivery methods.

4. ESG and Climate Finance Innovation

• Collaborate with internal and external stakeholders to embed ESG standards into MSME products.
• Identify opportunities for climate-resilient financing, such as solar-powered irrigation, water conservation, or clean cooking solutions.
• Develop environmental and social risk screening tools for MSME loans.
• Explore green finance partnerships and donor-backed instruments to support ESG-aligned MSMEs.

5. Partnerships and Capacity Building

• Liaise with technical partners (e.g., NGOs, fintechs, agritech firms) to co-develop products.
• Coordinate training and workshops for staff and MSME clients on digital and ESG products.
• Support communication materials and financial literacy tools for new product rollouts.

6. Monitoring & Reporting

• Maintain a dashboard of product performance metrics (uptake, repayment, digital usage).
• Prepare product development reports for senior management and donor partners.
• Track KPIs related to digital channel growth, product sustainability, and climate/ESG impact.

Qualifications Required

• Bachelor’s degree in business, Finance, ICT, Economics, or related field (Master’s is an asset).
• Minimum 3 years of experience in product development, digital finance, or MSME banking.
• Knowledge of ESG/climate finance trends and green lending practices.
• Experience working with mobile money, fintech platforms, or agency banking models.
• Strong analytical, research, and problem-solving skills.
• Client-centric mindset and ability to work in cross-functional teams.
• Excellent communication (written and oral) in English and [French/Kirundi, as applicable].

CRDB Commitment

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

Only Shortlisted Candidates will be Contacted.

Deadline

2025-09-23

Employment Terms

PERMANENT