Senior Specialist Digital Channels System at CRDB Bank Tanzania

To provide effective leadership and technical oversight to a team of ICT Specialists and Systems Administrators responsible for the administration, monitoring, integration, and support of Self-Service and Digital Channels systems. This role ensures the successful implementation of new solutions and enhancements, while delivering reliable second-level, day-to-day support for all customer-facing channels and self-service platforms to guarantee seamless service delivery, system stability, and superior customer experience.

Principle Responsibilities

• Supervise and provide technical support, including continuous monitoring of all Digital Channels systems to ensure optimal performance and reliability.
• Oversee 24-hour on-call support and manage day-to-day operational support activities for these systems to guarantee seamless service delivery.
• Participating and supervising in Third party and other integration projects in Digital Channels and ESB platform.
• Document and analyze technical specifications for changes and projects.
• Review updates, test and implement changes and/or enhancements in compliance with the Change Management Policy.
• Supervise and execute System integration testing and subsequent implementation of system upgrades, hotfixes, patch releases.
• Provide end-user support; investigate, troubleshoot, document, and resolve hardware and software issues.
• Configure hardware, Digital Systems, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Supervise daily system monitoring by verifying the integrity and availability of all hardware, server resources, systems, and critical processes; review system and application logs, and ensure successful completion of scheduled tasks such as backups.
• Perform regular file archival and purge as necessary.
• Repair and recover from hardware or software failures; coordinate and communicate with impacted users.

Qualifications Required

• Bachelor Degree in Computer Science or related fields.
• Minimum of 5-year experience at ICT Senior / Supervisor role in a bank of similar size and scale with 3 years of experience in supporting Self-Service Digital Channels in organizations of similar size and scale.
• Technical knowledge of Digital Channels solutions and other self-service.
• People Management & Leadership knowledge.
• Knowledge on Oracle database management
• Operating System: Working knowledge of MS Windows and UNIX (HP-UX, Linux) Operating Systems.
• Good understanding of network technologies.
• Basic knowledge of ESB, Service Oriented Architecture and Open to Technical knowledge of Digital systems solutions.

CRDB Commitment

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

Only Shortlisted Candidates will be Contacted.

Deadline

2025-08-14

Employment Terms

PERMANENT