Specialist Innovation Lab at NMB Bank Tanzania

The Specialist; Innovation Lab will be well knowledgeable on Human Centre Design as a creative approach to problem solving. This is a key role in transforming ideas into market realities through user experience, visions, designs, prototyping, storytelling, customer interaction and product roadmaps. The role is also key in ensuring UI/UX designs which help define the success of a product by making it useful.

Main Responsibilities

• Receive concepts from users within/outside the bank and map idea generators with product owners/sponsor
• To receive, review, ideate, brainstorm and feedback on ideas shared from bank networks
• Generate new ideas/concepts that helps map the bank as innovative
• Organize concept review meetings and refine requirements from products owners’ a with wider bank stakeholders.
• Empathize with the customers to define the problem by understanding their needs, wants and what motivates them.
• Translate the concepts into product/idea viability by taking everything that you know about the user and identifying the problems, the potential to make user’s lives better.
• Perform User Experience Research using Human center design methodology by collecting data on consumers, competitors and marketplace and consolidating information into actionable items, reports and presentations.
• Carry out product feasibility study on all large digital initiatives to ensure idea validation is guided by customers.
• Ensure there is a clear customer segmentation or targeted market on the product usability study to refine the requirements.
• Work with UX/UI designers to design the UX /UI framework and design prototypes of new solutions/products before actual development to translate the realistic idea into finished products.
• Test products with the customer to improve usability.
• Create a clear customer journey mapping on all products/ solutions based on the UX/UI prototypes to ensure there is a clear workflow of the products or solutions.
• Run a quality assurance check for all digital solutions and ensure that they are according to the requirements, customer needs, UX/UI and customer journey.
• Research on new offerings, opportunities, and improvements from market study on products/solutions working close with the product owners.

Knowledge and Skills

• Business analysis and design experience
• Comfort with ambiguity and experimentation
• The ability to work in dynamic conditions, and transition quickly between collaborative and individual work
• Compelling written and spoken communication
• An interest in multiple disciplines and approaches, and the ability to quickly dive into a new domain or process
• Innovative and creative
• Ability to manage structures, processes and standards
• Strong planning, organization and documentation skills
• Excellent research, analytical, and problem-solving skills
• Ability to conceptualize and systematically work through projects in accordance with a structured methodology
• Excellent verbal and written communication skills with the ability to interact effectively with people at all levels
• Ability to act as a project "driver", facilitating the achievement of required tasks
• Ability to work effectively within a team
• Ability to prioritize, meet deadlines and work under pressure.

Qualifications and Experience

• Bachelor’s Degree in Information Systems, Business Management, Marketing, Statistics, Accounting & Finance or related fields.
• Human Centered Design certification will be an added advantage
• Minimum of 3 years’ experience in product design/ product development or Innovation department
• Experience in product development/research and or innovation team in finance/banking/telecom industry will be an added advantage

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender-balanced workforce.

Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.