Specialist Payment Systems at CRDB Bank Tanzania

Reporting Line

MANAGER PAYMENT SYSTEMS

Location

Tanzania Head Office

Department

DEPARTMENT OF ICT

Number of openings

1

Job Purpose

The ICT Specialist-Payment Systems is responsible for the provision of operational support for the payment systems which includes Calypso, SWIFT, RTGS, Treasury, AML & Fraud, Trade Finance, Cheque Truncation, Custody, Escrow shares, Western Union, etc.

Achievement is through systems stability and satisfactions of both internal and external customers of the bank and thorough understanding of the core functions of the business unit, policies and procedures and support at least 30% of systems at payment unit weighed according to complexity and impact to Business.

Principle Responsibilities

• Define, document, maintain best practices, and support procedures (configuration, operational etc.).
• Participate in appropriate in-service and workshop programs and attend any required meetings.
• Daily systems and server’s health checkup (Running processes, CPU utilization, Memory utilization, Load average, unprocessed transactions etc.).
• Ensure infrastructure systems and services are operating at optimal level to ensure business functions, high availability and recoverability.
• Ensure that backups of all administered applications are being performed as per the schedule.
• Implement and/or upgrade applications and provide second line support for Production, Disaster Recovery site and Tests environments.
• Monitor the system daily and respond immediately to security or usability concerns.
• Resolving logged tickets and calls in a timely manner as per Service Level Agreements.
• Support and provide guidance to CRDB Bank employees on issues related to payment systems.
• Validating software fixes received from vendor before deployment in Production environment.
• Working with vendors in the process of troubleshooting escalated incidents including being available 24/7 when needed.
• Create, amend and delete/disable system’s user accounts as per requests and procedure.
• Carryout other assignment as may be assigned by Manager Payment systems, SM-CBA, HES, DICT, top and executive management.

Qualifications Required

• Minimum Bachelor’s degree in Information Technology or Computer Science or Computer Engineering (or similar).
• At least 3 years of general ICT Systems support experience in banking environment.
• Ability to handle numerous concurrent tasks under time constraints, effectively prioritize and execute tasks in a highly dynamic environment.
• Technical interaction with vendors, contractors, and other stakeholders.
• Information Technology Infrastructure Library (ITIL) best practices.

• Understanding of Infrastructure technologies including networks, servers and databases.
• Understanding the core functions of the business unit, policies and procedures of assigned systems.
• Understanding of application and system architecture concepts.
• Knowledge of system vulnerabilities and security issues.
• Team player who exhibits effective interpersonal skills with a collaborative style.
• Ability to create and deliver results in a highly collaborative environment.

CRDB Commitment

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

Only Shortlisted Candidates will be Contacted.

Deadline

2026-05-15

Employment Terms

PERMANENT