Supervisor Corporate Services at NBC Bank Tanzania

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

Responsible for Corporate customers at branches by providing professional and first class services to our customers, ensure all corporate customers needs are attended efficiently with the utmost vigor. These includes account opening, customers payments requests, complaints/Queries handling and enquiries.

A member of a Corporate Relationship Support Team emergent and sustaining affiliation with a portfolio of Corporate Banking customers.

Administrative and operations support: Provide administrative and operations support and advice against standard operating procedures | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Administration: Effectively fulfil all required administrative duties, including tracking and reporting

Job Description

Specific Responsibilities -Sales and Services to Corporate clients.

Outputs To Deliver This Accountability:

• Ensure punctuality & availability of staff to clients at all times
• Ensure you manage the payment process end to end- both local transfers request and international from customers at the branch, verify the signatures of the signatories on the flex cube system, check if the balance is enough to cover the transfer payment before forwarding to operation for further processing.
• Ensure all payments received from clients are processed within SLA and escalation is done timely in case there is any challenge.
• Ensure you obtained proper approval for any exceptional request received from client
• Lead your team to ensure customer Complaints and queries are properly capturing into salesforce system and resolution is obtained within TAT.
• Identify cross-selling opportunities and pass leads to Relationship Managers
• Ensure customers are advised on fees payable
• Manage team and ensure they provide support on client’s KYC remediation and activation of dormant accounts.
• Ensure all staff scrutinize and apply warning circulars, stop payments and other instructions
• Manage and authorize timely payment instructions received from clients
• Manage Documentary Collection and Letters of Credit end to end process
• Ensure you promptly share with client any credit advice received from international payment department.
• Ensure all trade finance product applications and instructions, are verified, validity and proper approval of the transactions is done before forwarding the application to respective department
• Ensure cheque book order request received from mandated person before forwarding the request to operations for processing.
• Ensure all documents related to account opening and maintenance received from clients are submitted to relationship team timely.
• Co-ordinate set up, amendment and cancellation of regular payment instructions when receiving instructions from the customer, ensure the cancellation of payment is communicated with responsible parties and any amendment request from customers on the system is approved as per procedures.
• Co-ordinate special rates for customers with Treasurers when a customer requested to place funds in fixed deposit, call accounts and special rates when customer requested for foreign exchange
• Ensure all manual fees are collected as per tariff immediately after service
• Receive and process inter account transfers requests from our customers by posting the right amount and input the right posting narrations as per the customers instructions.
• Deal and resolve all customer queries, take details of complaints from customers to investigate and work with responsible parties and co-ordinate action to rectify the problem, pro-actively update customer or progress and identify ways of ensuring events leading to complaint are not reoccurring.
• Identify ways in which service can be improved and refer suggestions to Relationship Managers or Manager Corporate Services and monitor level of customer service and satisfaction by asking for feedback from customers on services rendered.
• Actively support the corporate team on the sales strategy for all the corporate products, by identifying possible business opportunities to increase revenue.
• Ensure management of the cost centre, efficiency management and budgeted requirement for your team, including travels claims, leave planning, ad hoc expenditure et cetera.
• Interview and recruit new members of the Corporate Services Team, including determining appropriate compensation levels with input from people function.
• Approve leave requests for team members and create leave plans to ensure adequate coverage for key functions during the year.
• Ensure your have your successor who will work on your absence
  

Risk Management

Outputs To Deliver This Accountability:

• Report all risk events to corporate governance team and line manager once appearing or identified, the maximum report time of any event is within 24 hours or as per policy.
• Understand all policies related to work, e.g. Anti Money Laundering Policy, Sanctions policies and use them during work activities
• Maintain duty of secrecy of information at all the time during employment or after employment with NBC as per laid down procedures and policies
• Adhere to control measures to prevent theft, fraud and losses
• Ensure screening of customers when opening an account and when submit instruments for payment is done properly and ensure all proper procedures are followed.
• File all relevant documentation in client’s file when receiving any document/information from the customer and any other customer document and information from other departments
• Follow confidentiality policy and clean desk policy as per NBC Policy.
• Ensure you discuss performance development with your team and review is done as per policy
• Ensure disciplinary action is taken against staff who fail to adhere to the bank procedures.
  

Experience Required

Excellent knowledge and experience in Corporate Banking

Understand the operation of NBC systems

Good in resolving client's complaints/queries.

At least 3 years in corporate payment processing

Proactive to understand team and clients needs

Preferred Experience

5 years banking experience with at least knowledge in Corporate Banking

Qualifications

Bachelor`s Degrees and Advanced Diplomas - Business, Commerce and Management Studies, Business Improvement Orientation (Meets some of the requirements and would need further development), Digital familiarity (Meets all of the requirements), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Operational administration (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets some of the requirements and would need further development), Quality orientation (Meets some of the requirements and would need further development)