Customer Care Officer at Jasiri Prime Cargo
Job Role Insights
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Date posted
2026-06-06
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Closing date
2026-06-13
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Hiring location
Dar es Salaam
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Offered salary
Negotiable Price
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Career level
Middle
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Qualification
Certificate Diploma
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Experience
1 - 2 Years
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Quantity
1 person
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Gender
female
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Job ID
134913
Job Description
Key Responsibilities
- Receive and respond to customer inquiries via phone, email, Whats App, and in person.
- Register and maintain customer records in the company system.
- Provide accurate information on shipment schedules, freight charges, and delivery timelines.
- Monitor cargo movements and provide regular updates to customers.
- Coordinate with warehouse, operations, and clearing teams regarding cargo status.
- Assist customers with cargo booking and documentation requirements.
- Handle customer complaints and ensure timely resolution.
- Inform customers when cargo arrives and coordinate collection or delivery.
- Prepare customer service reports and maintain service records.
- Follow up on outstanding payments and delivery confirmations.
- Educate customers on company procedures, policies, and service offerings.
- Support marketing efforts by promoting company services and maintaining customer relationships.
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