POST: CUSTOMER SERVICE OFFICER II – 2 POST

POST: CUSTOMER SERVICE OFFICER II - 2 POST

EMPLOYER: Shirika la Posta Tanzania (TPC)

APPLICATION TIMELINE:: 2025-08-09 2025-08-22

JOB SUMMARY: N/A

DUTIES AND RESPONSIBILITIES:

• To answer inquiries by clarifying desired information researching, locating, and providing information
• To assist in resolving problems by clarifying issues researching and exploring answers and alternative solutions implementing solutions escalating unresolved problems
• To fulfil requests by clarifying desired information completing transactions forwarding requests
• To sell additional services by recognizing opportunities to up-sell accounts
• explaining new features
• To keep equipment operational by following established procedures reporting malfunctions
• To update job knowledge by participating in educational opportunities
• To enhance organization reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments
• To perform any other duties as may be assigned by supervisor.

QUALIFICATION AND EXPERIENCE:

Bachelor Degree in one of the following fields: Marketing, Economics, Commerce or Business Administration majoring in Marketing or Sales and Marketing or equivalent qualifications from a recognized institution.

REMUNERATION: TPCSS 4