Training Manager at Dnata Tanzania

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

dnata Zanzibar is the primary provider of ground handling, cargo, and passenger services at Abeid Amani Karume International Airport. We operate world-class lounge spaces in Terminal 3, offering passengers authentic Tanzanian hospitality delivered with dnata’s signature reliability. On the tarmac, our teams ensure safe and efficient aircraft operations, keeping flights moving seamlessly across the airport.

As a Training Manager, you will be the link between operational teams and learning solutions. You will define the training vision for dnata Zanzibar, lead the planning and execution of training programs, and ensure delivery of innovative learning strategies that support business objectives and compliance standards. This role is based full-time in our Zanzibar office.

In this role, you will

• Develop and implement training strategies for dnata Zanzibar in alignment with dnata Training Policy and Global Training Framework
• Plan and manage training schedules, operational requirements, and resources to ensure timely and effective delivery
• Lead and develop a team of training specialists to design, deliver, and evaluate training programs that meet operational needs and industry standards
• Conduct training needs analysis and create cost-effective learning solutions incorporating SOPs, safety requirements, and compliance with national and international standards
• Monitor and evaluate training effectiveness, recommend improvements, and drive process enhancements using best practices and innovative learning technologies
• Manage training through dnata’s Learning Management System, ensuring timely reporting and optimal resource utilization
• Collaborate with senior management, Operations, and HR to ensure staff recruitment, training, and development meet dnata standards, while maintaining professional relationships with industry stakeholders
• Promote and role-model safety behaviours, ensuring compliance with safety, quality, and environmental standards, and deliver training sessions as required within own area of expertise

To be considered for the role, you must meet the below requirements

• Bachelor’s degree and 4+ years experience in Airport Operations and at least 3 years in a training leadership role
• Proficient knowledge of Airport Operations
• Strong organisational, interpersonal, and communication skills
• Advanced IT and computer literacy skills