Debt Collection Manager at Eleving Group Tanzania

We are seeking a hands-on, results-oriented Debt Collection Manager to establish and lead our debt collection function. In this role you will design and implement effective collection strategies and workflows, build and develop a high-performing team, and drive debt recovery operations to optimize portfolio performance while mitigating credit risk.

Key Responsibilities:

• Build the Collection Function: Define debt collection strategy. Develop strategic plans for the debt collection department to optimize collection efforts and execute the strategy in the field
• Team Management: Recruit & lead the team of debt collection professionals, providing guidance and support to ensure high performance and adherence to company policies and procedures
• Performance Management: Define, calculate and monitor key performance indicators (KPIs) and metrics to evaluate the effectiveness of collection efforts, identify areas for improvement, and implement strategies to enhance performance
• Relationship Management: Build and maintain effective relationships with internal stakeholders, including finance, legal, and customer service teams, facilitate efficient debt collection processes and customer issues resolution
• Continuous Improvement: Drive initiatives to streamline the processes, leverage technology solutions, and implement best practices to optimize efficiency and effectiveness of debt collection operations

Qualifications:

• Proven experience in debt collection, with a track record of successfully delivered strategies, budgets, and projects. International experience would be an advantage
• Strong knowledge of debt collection laws, regulations, and best practices
• Demonstrated ability to lead and motivate teams to achieve performance targets
• Commitment to integrity, professionalism, and ethical conduct in all aspects of debt collection activities

What We Offer:

• Opportunity to be part of a transformative journey in a dynamic industry.
• A collaborative, innovative, and supportive work environment.
• Professional growth and development opportunities within an international organization.
• Remuneration package will depend on candidate’s qualification.