Sales and service associate

Job description

 looking for a sales professional to assist customers at our retail store. In this role, the retail sales associate will guide customers through the shopping process, from initial greeting to final purchase. Providing insights and support, the sales associate will help strengthen our customer relationships and convert new patrons into repeat shoppers. The ideal candidate for this role will have a knack for engaging customers and resolving their concerns. The retail sales associate should be passionate about people and eager to develop new customer-service skills.

Objectives of this role

• Deliver exceptional service to shoppers that results in repeat visits and long-term brand loyalty
• Collaborate with coworkers to achieve store sales goals through suggestive selling and special promotions
• Inform patrons about product features and benefits, offering opinions and recommendations when appropriate
• Represent the company with professionalism and enthusiasm
• Treat all customers with respect and courtesy

Responsibilities

• Answer customer questions and assist with requests
• Execute purchases and returns at the cash register while checking for accuracy
• Restock and organize merchandise on the sales floor
• Resolve customer complaints and issues in a timely and professional manner

Required skills and qualifications

• Excellent verbal communication skills
• Competent math skills, including an ability to make change accurately
• Friendly, professional demeanor