Guest Relations Manager at Hostly Tanzania

We are looking for an experienced and charismatic Guest Relations Manager to be the face of our front office team, ensuring that all guests receive top-notch service and enjoy a seamless stay. You will be responsible for engaging with guests, handling special requests, and resolving any concerns to maintain the highest level of satisfaction.

Tasks

Responsibilities

• Greet and engage with guests to ensure a warm welcome and enjoyable stay
• Handle guest inquiries, feedback, and special requests professionally and efficiently
• Proactively visit guests to ensure their needs are met and they feel valued
• Resolve any complaints with confidence, empathy, and quick problem-solving
• Maintain accurate guest records and communication using Telegram, WhatsApp, and other digital tools
• Collaborate with wider reception team and other departments to enhance the overall guest experience
• Assist in organizing special guest experiences and VIP services

Requirements

• Minimum 2+ years in guest relations or hospitality
• Able to document interactions and manage guest details efficiently
• Ensures all guest preferences and requests are handled smoothly
• Highly attentive to detail
• Warm & charismatic personality who is able to make guests feel at home
• Comfortable using computer systems and social networks like Telegram & WhatsApp
• Fluent English and confident communication, and ability to engage with guests and solve issues professionally
• A proactive thinker who can handle challenges with ease

Benefits

Contract Type: Full-time, permanent

Salary: TZS 800,000 - 2,000,000 per month (depends on qualifications)

Benefits: Competitive

Our Hiring Process:

• Prescreening
• Initial Interview with Assessment Task
• Final Interview