Property Manager at The Amariah Hotel & Apartments

The Amariah Hotel epitomizes comfort and service with spacious accommodation, superb facilities, and intricate African-themed artworks designed especially for the hotel. With its contemporary mix of bespoke art and first-class comfort, the hotel is the ideal base from which to explore all that Dar es Salaam has to offer – for business or pleasure.

Role Description

We are seeking a highly skilled and experienced Property Manager to oversee the day-to-day operations of The Amariah Apartments. The ideal candidate will possess strong leadership abilities, excellent organizational skills, and a passion for delivering unparalleled guest experiences.

Responsibilities

Property Operations Management:

• Oversee all aspects of property operations, including housekeeping, maintenance, and security.
• Develop and implement policies and procedures to ensure efficient and effective operation of the property.
• Monitor property performance metrics and implement strategies to optimize operational efficiency and guest satisfaction.
• Write up and compile contracts for all guests, ensuring that guest details are documented accordingly.

Guest Relations:

• Facilitate checking-in and checking-out all guests, and ensure the property is in good condition prior to and after entry.
• Ensure exceptional guest service standards are maintained throughout the property.
• Address guest inquiries, concerns, and complaints in a prompt and professional manner.
• Foster positive relationships with guests to enhance their overall experience and promote guest loyalty.

Marketing and Promotion:

• Develop and implement marketing strategies to attract new guests and increase occupancy rates.
• Collaborate with the marketing team to create promotional materials, advertising campaigns, and social media content to showcase the property's offerings and amenities.
• Monitor online reviews and reputation management platforms to maintain positive guest feedback and address any negative feedback promptly and professionally.
• Analyze market trends and competitor activities to identify opportunities for differentiation and competitive advantage.
• Work closely with sales and reservations teams to maximize revenue opportunities and achieve sales targets.

Financial Management:

• Develop and manage property budgets, forecasts, and financial reports.
• Monitor revenue and expenses to ensure financial targets are met or exceeded.
• Implement cost-saving measures and revenue enhancement strategies to maximize profitability.
• Prepare end-of-month reports to show acquired revenue and status of goals being met.

Property Maintenance:

• Oversee maintenance activities to ensure the property is well-maintained and in compliance with safety and quality standards.
• Coordinate repairs and renovations as needed to address maintenance issues and improve property facilities.
• Conduct regular inspections to identify maintenance needs and ensure property cleanliness and upkeep.

Compliance and Safety:

• Ensure compliance with all applicable laws, regulations, and industry standards.
• Implement and enforce safety protocols and emergency procedures to ensure the safety and security of guests and staff.
• Stay informed about industry trends and best practices to continuously improve property operations and guest satisfaction.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
• 3+ years experience in property management or hospitality management role.
• Strong leadership abilities and excellent interpersonal skills.
• Exceptional organizational and time management skills.
• Proficiency in property management software and Microsoft Office suite.
• Knowledge of applicable laws, regulations, and industry standards.
• Ability to work flexible hours, including evenings, weekends, and holidays.