Sales & Operation Manager at ITM Tanzania Limited

The Sales & Operation Manager will oversee both commercial and operational activities in the local market. This role combines business development with day-to-day operational management. The ideal candidate will be responsible for growing the client portfolio, ensuring smooth project execution, and maintaining client satisfaction, while contributing to the company's strategic

Responsibilities

• Key Responsibilities
• Business Development
• Define and implement the local commercial strategy in alignment with company goals.
• Identify new business opportunities and actively prospect clients across sectors.
• Promote a company full range of services (software, consultancy, training, outsourcing, etc.).
• Lead negotiations and close contracts with clients and partners.
• Operations
• Coordinate the execution of client projects with internal technical teams.
• Monitor project timelines, quality, and budgets to ensure successful delivery.
• Manage client relationships post-sale and address any issues that arise.
• Supervise local administrative and logistical operations.
• Team Management & Reporting
• Supervise and support the local team (sales, admin, technical staff if applicable).
• Provide regular reporting to senior management on sales pipeline, KPIs, and operations.
• Participate in budgeting, forecasting, and market analysis.

Requirements

• Knowledge & Experience
• Master’s degree in business, Management, Engineering, or a related field.
• Minimum 5 years of experience in sales and/or operations, preferably in IT or business services.
• Solid understanding of software, consulting, or outsourcing services.
• Strong negotiation, leadership, and customer relationship skills.
• Fluent in both English and French (spoken and written).
• Familiarity with the local market and business environment is a strong asset.