Rahimu Mpai
About me
I am a dedicated professional with a strong background in International Relations and Diplomacy and extensive experience in Customer Service leadership. Currently serving as a Customer Service Team Leader, I excel at coordinating team activities, setting performance goals, and bridging the gap between management and front-line operations. I am looking to bring my skills in negotiation, conflict resolution, and high-quality service delivery to a dynamic organization.
Work Experience
Customer Service Team Leader
Nchimika Microfinace
2025-11-01
-
2026-02-19
• Led and coordinated team activities to ensure timely and high-quality delivery of tasks and targets. • Set clear goals, assigned responsibilities, and monitored performance against agreed objectives. • Provided coaching, guidance, and constructive feedback to improve individual and team performance. • Acted as the primary point of communication between management and team members. • Resolved operational issues and team conflicts to maintain productivity and a positive work environment
Education
INTERNATIONAL RELATIONS AND DIPLOMACY
DIPLOMA
2022-10-30
-
2024-07-10
Institution: Dr. Salim Ahmed Salim Centre For Foreign Relations. Qualification: Ordinary Diploma in International Relations and Diplomacy. Academic Performance: Achieved a high GPA of 3.9. Location & Timeline: Based in Dar Es Salaam, Tanzania, with studies spanning from October 2022 to July 2024