Quality Performance Engineer at Yas Tanzania

We are looking for a Quality Performance Engineer with a University degree in Telecommunications or an equivalent course, and at least 1.5 years of experience in the telecommunication industry, especially in optimizations and customer management.

CORE RESPONSIBILITIES

• Align with TCRA & UCSAF Zonal teams for QOS, issue resolutions, and jointly conduct external interference visits.
• Perform analysis through CSW/ Meta Enterprise Centre and prepare Zonal Performance Reports for regulatory entities, including UCSAF and TCRA.
• Support the technology department by understanding its customers, their needs, and expectations through Zonal market visits.
• Handle all customer complaints brought in by TCRA, UCSAF, and other regulatory bodies.
• Interface with NOC to ensure that all received complaints are worked on by responsible teams, and resolutions and feedback are provided timely.
• Support Quality teams in the regions and work closely with the customer service team on VOC and NPS Reports follow-up and resolutions.
• Ensure the Network availability target is attained and maintained.

COMPETENCIES

• Excellent oral and written communication skills.
• Demonstrated stable and proven planning skills.
• Independent with a good work attitude and high level of integrity.
• Strong customer management and communication skills.

We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices. Only shortlisted applicants will be contacted. Female candidates are encouraged to apply!