Faisal Ferej

Freelance Business Management Consultant

About me

Senior Business Operations Executive with Seven over (7) years of experience analyzing business models and providing solutions for success. Critical thinker thrives when managing multiple projects. Highly organized and efficient data processor.

Specializing in designing job descriptions, process flow diagrams, hierarchy organizations charts, SOPs
from middle to corporate level clienteles delivering top notch results from excellent service delivery, customer satisfaction, queue cut, less working hours and profit maximization.

Work Experience

Senior Operations Officer
National Social Security Fund (NSSF) 2010-08-09 - 2017-12-27 > Developed and implemented business process optimization strategies to improve operational efficiency. > Analyzed current business processes and identified areas for improvement. > Implemented data analytics tools to monitor progress against established KPIs. > Created detailed reports on the performance of individual departments within operations. > Preparation of Monthly Quality Management System (QMS) report adopted from ISO 9001:2015 standards from British Standards Institute (BSI UK) which covers all aspects of performance issues, root cause analysis and continuous improvement measures. > Overseeing day to day compliance tasks - Registration of new Companies + employees to the Fund, Collection of statutory remittances, Conducting awareness seminars, Supervising accurate data entry to members contributions records, Building rapport with big contributing employers (Corporate level). > Compiling weekly analysis report entailing performance and challenges issues for Management review. > Weekly and Monthly performance reviews to identify individual weakness and strength and how to best shape and sharpen their skills. > Conducting Quarterly Risk Management and Mitigation reports, reviews between field (Regional) offices and Head office.


MBA - Corporate Management
Masters Degree 2009-09-07 - 2011-10-27 Masters in Business Administration majoring in Corporate Management covering all aspects from Business Management, Models, Operations Models, Project Management, Data Analysis and forecast, Risk Management and Mitigation policy etc. MZUMBE UNIVERSITY - Dar es Salaam Business College, Tanzania.
BBA - Marketing Major
Bachelors Degree 2005-08-27 - 2008-09-15 Bachelor of Business Administration majoring in Marketing. Nkumba University - Entebbe, Uganda.


Offered Salary


Experience time






Master's Degree


35 - 40
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