Gloria Shansi
About me
With a strong background in customer service and a passion for delivering exceptional experiences, I am confident in my ability to contribute to your team and provide outstanding support to your valued customers.
In my previous roles, I have gained extensive experience in handling customer inquiries, resolving complaints, and ensuring customer satisfaction. I possess excellent communication skills, both written and verbal, allowing me to effectively interact with customers in a professional and empathetic manner. I am skilled in active listening, understanding customer needs, and providing appropriate solutions in a timely manner.
Furthermore, I am proficient in utilizing customer service software and tools to efficiently manage customer interactions, track inquiries, and maintain accurate records. I am detail-oriented, organized, and able to multitask effectively, ensuring that no customer concern goes unresolved.
I am confident that my skills, experience, and dedication to customer satisfaction make me a strong candidate for this position. I am eager to contribute my expertise to your team and help elevate your company’s reputation for excellent customer service.
Skills
Work Experience
Internship
Barclays Bank Dodoma Branch
2017-10-01
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2018-02-01
Customer service management that involve dealing with customer sartisfaction, Branch operations and Banking Business operations and management duties.
Supervisor
Royal Oven
2020-04-01
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2020-10-01
Accomplishes department objectives by supervising staff and organizing and monitoring work process by maintaing staff like recruting, selecting, orieting and training employees, ensure the daily stock sheet reporting and customer satisfaction.
Customer Service Manager and Quality Assurance officer
Dodoma Spesho
2020-11-10
-
2022-02-01
Maintaing customer satisfaction, awareness of latest technology trends, motivation and leading staff to ensure best possible service and analyzing important management information.
Operetion Officer
Tonyrich Arts Ltd
2022-03-01
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2023-11-30
Overseeing human resources development policies, training, and performance reviews, improving business functionality to align with core company objectives. Planning and managing company and contributing to service innovation, promoting efficiency by implementing improved operational procedures. Ensuring positive client, supplier, and vendor relationships. Train staff in policies and procedures and supervise their daily work, set goals for staff and monitor their progress and contribute to innovation of new service with tracking and maintaining budgets of operational costs.
Education
Mzumbe University
Bachelor Degree
2015-11-25
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2018-07-28
Bachelor of Science in Production and Operation Management:- Operations and managemnt encompass a broad range of activities within an organization. The course involve overseeing the day to day operations, coordinating resources, and making strategic decisions to archive the organiizations goals and objectives.
Bwiru Girls Secondary School
A-Level Advanced Certificate for Secondary Education
2013-07-11
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2015-03-10
High school (HGE)
DCT Mvumi Secondary
O-Level Certificate For Secondary Education
2009-12-11
-
2012-11-25
Book keeping and commercial studies(bussiness study)