Hardworking and passionate job seeker with strong organizational skills Ready to help team achieve company goals. Committed team player, who uses high standards of communication to establish positive interpersonal relationships.
CUSTOMER CARE EXECUTIVE
ISON XPERIENCES COMPANY LIMITED 2022-10-16 - 2023-10-15 ISON XPERIENCE COMPANY (Airtel-Call Center), Dar Es Salaam •Maintaining a positive, empathetic, and professional attitude toward customers at all times. •Responding promptly to customer inquiries, Requests and complaints •Delivering a high level of customer service to customers regarding their queries and inform them about promotions and other products offered by Airtel •Deliver an attentive and comprehensive service to our customers based on Airtel product, Airtel money transactions reversals and other KYC barriers. •Take the extra mile to engage customers throughoffering (+1 customer service) •Support customers with all requests of airtel money reversal transactions and escalating to back office when necessary. •Keeping records of customer interactions, transactions, comments, and complaints. through tagging their requests,complains,and inquiries via single screen System. •Adhearing communication procedures,: scripts, guidelines and policies when interacting with customers inbound calls •Provide an excellent level of service and making sure that the customer's request is answered and assisted within SLAs, in order to contribute to an excellent customer experience. •Manage personal Monthly performance report and ensuring that I've to meet KPI's Standard of the company as mandatory
Planning officer _ field training
Mbeya city Council 2020-10-15 - 2021-05-07 •Coordinate the annual development plan and budget and present it to the various stakeholders of the Council. •Performing Budget activities on PLANREP portal including ( budget allocation, initiation •Inspect projects for payment of Contractors and monitor the use of Government funds in accordance with available guidelines •Writing project proposals for construction of social infrastructures including (secondary schools, health centers, public university hostels). •Outlined data about population, land usage and zoning data with charts, graphs and PowerPoint presentations. •Input data into Ms Excel software to maintain searchable planning database of population numbers and land use statistics.
Bachelor degree of Science in Economics 2018-10-15 - 2021-08-21 Awarded Bacherol Degree of Science in Economics
SWILLA SECONDARY SCHOOL
Advanced level secondary education 2016-05-27 - 2018-05-18 Awarded certificate of Advanced Level secondary education
MBALIZI SECONDARY SCHOOL
Ordinary level secondary education 2012-01-02 - 2015-11-21 Awarded certificate of Ordinary level secondary education