mhina_kihiyo
About me
A motivated, adaptable, and responsible computing graduate seeking a position in IT position
which will utilize the professional and technical skills developed through my studies experience
in this field. I have a methodical, customer-focused approach to work and strong drive to see
things through to completion.
Skills
Work Experience
Call center agent level II
ZUKU FIBER
2023-10-01
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2024-10-01
Responsibilities are • Provide technical assistance and support to remote clients regarding router and network related issues. • Managing large amount of inbound and outbound calls in a timely manner. • Identify customer needs clarify information, research every issue and providing solutions. • Processing payment and orders • Providing information about the products and services offered by company • Liaise with other departments or teams in resolving complex issues requested by customer
ICT OFFICER
Tunduma Water Supply and Sanitation Authority
2023-04-20
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2023-09-23
I have been working as an ICT officer at Tunduma Water Supply and Sanitation Authority (TDMWSSA). responisbilities were; • Provide technical assistance and support to staffs’ member regarding hardware, software and network related issues. • Collaborating with application developers and stakeholders to ensure that the database design aligns with business needs. • Providing a query language (like SQL - Structured Query Language) for users to retrieve data from the database based on specified criteria. • Monitoring and resolving data integrity issues, such as duplicate records or inconsistencies in database. • Implementing and managing security measures to protect sensitive data stored in database. • Assist in the installation, configuration and maintenance of computer systems and network equipments. • Monitoring and maintaining computer systems and network. • Analyzing and optimizing database queries for improved performance. • Implementing ICT security measures, data protection policies. • Provide guidance and training on the effective use of ICT equipments and systems. • Resolving, diagnosing and solving network problems and relevant software’s fault. • Managing and troubleshooting the local area network (LAN) and internet connectivity. • Assist in data backup and recovery procedures to ensure data integrity and availability
Education
Bachelor degree in Information Technology
Bachelor Degree
2018-10-18
-
2021-12-05
i completed my bachelor degree in INFORMATION TECHNOLOGY at NATIONA INSTITUTE OF TRANSPORT
Advance Certificate of Secondary Education Examination (ACSE)
Advance level
2016-06-01
-
2021-07-28
i completed my advance level at MAWENI SECONDARY SCHOOOL 2021
Ordinary Certificate of Secondary Education Examination (CSE)
OLEVEL
2012-01-01
-
2015-11-28
I completed my ordinary level at FOREST SECONDARY SCHOOL 2015