Customer Service Representative

VTL UK Limited is one of the fastest-growing oil and gas traders. We are an integrated energy group with a clear vision for the future and the experience and assets necessary to provide oil and gas on a regional and global scale. We discover, produce, store, and deliver energy resources to marketplaces worldwide. We pride ourselves on providing exceptional products/services and delivering top-notch customer experiences. As we continue to grow, we're looking for a dedicated Customer Service Representative to join our team.

Responsibilities:

Provide excellent customer service via phone, email, and live chat
Resolve customer inquiries, complaints, and issues in a timely and professional manner
Process orders, returns, and exchanges efficiently
Assist customers with product information, pricing, and availability
Maintain accurate and detailed records of customer interactions and transactions
Collaborate with other departments to address customer concerns and improve processes
Stay up-to-date with product knowledge and company policies