Hub Team Lead at Yas Tanzania

Location: Dar es Salaam

Experience: 8-12 years

Qualifications:

• Master's degree or engineering school qualification in Computer Science, Telecommunications, Information Systems, or a related field.
• 8-12 years of experience in NOC, IT Operations, Telecom, or Fintech.
• Proven leadership experience in incident management, operations, and KPI governance.

Core Responsibilities

• Lead and govern 24/7 operations across Alpha, Bravo, and Charlie shifts, ensuring compliance with shift management and handover processes.
• Ensure accurate shift handovers, roster management, leave coverage, and operational readiness across the hub.
• Act as the primary escalation point for major incidents, owning P1 incident management, resolution coordination, and stakeholder escalation.
• Enforce incident response protocols and coordinate cross-hub support during high-severity or multiple concurrent incidents.
• Oversee operational KPI reporting, including Platform Availability, Transaction Success Rate, MTTD, TTR, MTTR, and Detection Quality Ratio.
• Monitor incident trends and on-call activation metrics, escalating operational capacity concerns when required.
• Manage GSOC monitoring tools, platform configurations, and adherence to operational processes and governance standards.
• Drive cross-hub operational alignment, process compliance, and continuous improvement initiatives.
• Escalate process deviations, operational risks, and unresolved issues to GSOC leadership within agreed timelines.
• Lead and manage the performance of Senior Operators and NOC Operators, ensuring high operational standards.
• Govern onboarding, training, and shift-readiness of new operators in line with established operational requirements.
• Support career development and succession planning, maintaining progression pathways from NOC Operator to Senior Operator and Hub Team Lead roles.

Core Competencies

• Strong knowledge of ITIL incident, problem, and change management.
• Proficiency in ServiceNow ticketing, workflows, and reporting.
• Experience with Grafana and Prometheus monitoring and alerting.
• Skilled in Kibana log analysis and troubleshooting.
• Understanding of mobile money, USSD, and transaction flows.
• Familiarity with network and application monitoring.
• Experience in KPI reporting and dashboard management.

About Mixx

At Mixx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive, and stimulating professional environment for everyone.

Joining Mixx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility, and impact. Our young, passionate, and ambitious teams are shaping the financial services of tomorrow every day.

How to Apply

If this description corresponds to you, grow with us by applying before August 27, 2026.