Head Housekeeper at Attitude Hotels Tanzania

Hello Zanzibar

We’re Attitude, and we’re coming soon. In 2025, we’re opening our very first hotel outside Mauritius, right here in Matemwe: an adults-only hotel with 74 villas, two restaurants and two bars. It’s a new chapter for us, and we’re putting a lot of heart into making it something special.

We’re now looking for people to join the adventure. Plenty of roles, plenty of opportunities.

As a B Corp hotel group, we care about doing things properly: fair jobs, room to grow and and a workplace where people feel respected. If you’re motivated, we’d love to meet you.

MAIN DUTIES & RESPONSIBILITIES

Strategic Goals for a Head Housekeeper:​

• Company Culture & Employee Engagement: Maintain and reinforce company culture in daily operations, creating a positive, engaging experience for both employees and customers. Ensure legal compliance.​​
• Transparent Communication: Foster open, transparent communication with all Family Members to build trust, improve engagement, and enhance teamwork.​​
• Leadership & People Management: Promote a culture of proximity with employees, create and maintain a great place to work culture, ensuring employees are physically, emotionally and psychologically safe in their work environment. ​​
• Cross-Departmental Collaboration: Foster a culture of transversality by promoting cross-departmental collaboration and communication to achieve common goals.​​

Operational/Technical Responsibilities:​​

1. Supervisory Duties:​

• Manage, train, and supervise housekeeping staff.​
• Schedule shifts and delegate tasks to ensure smooth operation.​
• Conduct staff meetings and performance reviews.​​

2. Housekeeping Operations:​

• Ensure all guest rooms and public areas are clean, organized, and meet the required standards.​
• Inspect rooms and common areas to ensure cleanliness and maintenance.​
• Oversee laundry operations.​

3. Inventory Management:​

• Maintain stock of cleaning supplies and equipment.​
• Place orders and manage inventory levels.​
• Ensure proper use and maintenance of cleaning equipment.​

4. Budget Management:​

• Assist in managing the housekeeping budget.​
• Monitor expenses and control costs without compromising quality.​

5. Customer Service:​

• Handle guest complaints and requests professionally.​
• Work with other departments to ensure guest satisfaction.

YOUR QUALITIES: ​​

• Certificate or Diploma in Hospitality Management or Housekeeping Operations.​
• 4-5 years of experience in housekeeping with at least 1-2 years in a supervisory or senior housekeeping role​
• Ability to embody and instil Attitude’s DNA and culture within the hotel.​
• Strong interpersonal and communication skills, with an enthusiastic and outgoing personality.​
• Familiarity with housekeeping equipment and products.​
• Respect for guest privacy and discretion in handling sensitive information.​
• Excellent communication skills: Clear, professional verbal and written skills and fluency in English and Swahili. A third language would be a definite advantage.​
• An understanding of the African Market will be a definite advantage.​
• Ability to compete in a fast-paced, dynamic and guest centric environment

Ready to take the leap?

Please fill in form below and upload your CV.

Deadline for application - 25 June 2025

We Believe in equal opportunities

We celebrate diversity and champion equality and inclusion, encouraging people from all ethnicities, genders and ages to apply. This unity is key to our work culture. We want to set every Family Member up for success, so if you need anything to perform to your best or make work arrangements more comfortable, we will do our best to accommodate you.