Sponsor Donor Support Associate I at Compassion International

This entry-level associate assists with the day-to-day processes and activities to service the participant-supporter connection. With supervision, works within Compassion systems, processes and standards ensuring quality communication and information. Specifically, he or she assists the processing of child sponsorship, child survival, youth and other field program communication resources.

Responsibilities

• Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
• Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
• Assists with coordinating the gathering of communication resources from the church partner.
• Assists in ensuring communication between supporters and participants and church partners aligns with Sponsor Donor Support standards and follows production schedules with deadlines and acts on feedback on the quality of information received.
• Supports various field office staff to process marketing or external relations related information.
• Generates, organizes, records, and tracks child, mother-child unit and student information and correspondence documents within established time lines. This includes project gift usage, letters, and child updates (registration, transfers exits, etc).
• Assists in reviewing and correcting documents ensuring Compassion standards are met and accuracy of data. Enters information into participant and supporter communication-focuses dashboards. Assists in addressing gaps in understanding of systems, processes, and Compassion standards and supports capacity building efforts for the church partner staff they support as needed.
• Enters electronic information involving participant and supporter data into database and maintains computer files.
• Often provides some general administrative support.

Faith

• Has a personal relationship with Jesus Christ.

Culture

• Accountable for supporting, upholding, and engaging in Compassion's core "Cultural Behaviors" in all internal and external communication and relationships.

Education

• Bachelor’s degree in Communication, Community Development, Sociology, or a related field.

Experience And Skills

• A minimum of one year of experience working in a child and youth development center or in a related program
• Strong communication skills
• Basic computer skills
• Ability to work in a team-oriented environment
• Time management and organizational skills
• Problem‑solving and conflict‑resolution abilities
• Empathy, patience, and the ability to work with diverse groups of children and youth

Licenses and Certifications

• None
• Equivalent education, training and/or certification may be substituted for experience and education shown above

Working Environment

Office – Standard Office Environment

Physical Demands

Sitting, standing, and/or walking for up to 8 hours per day

Travel Requirements

May be required to travel up to 10% of normal schedule