Passenger Service Agents (20 Posts) at Swissport Tanzania

SWISSPORT TANZANIA IS HIRING

Post Title: Passenger Service Agents (20 positions) Duty Station: Dar es Salaam Reports to: Passenger Service Coordinator Contract Type: Fixed term contract

Job Summary To deliver professional passenger handling services in compliance with airline, airport, and regulatory requirements.

Responsibilities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work-related documentation
• Other duties as assigned

Qualification and Competencies Self-driven and dynamic individual who is also a team player and able to work under pressure and possess the following qualifications and skills:

• Diploma or bachelor’s degree in marketing, Public Relations, Business Administration, or related field
• Experience in customer service (aviation preferred)
• Strong communication skills (English and Swahili)
• Ability to work shifts, including nights and holidays
• High safety awareness

How to Apply

• Application Deadline: 28th February 2026
• Interested candidates who meet the above criteria should submit updated Curriculum Vitae (CV) and application letter clearly stating the position applied for in the email subject line.
• Email: [email protected]
• Physical Delivery: Swissport Tanzania Plc Headquarters
• Only shortlisted candidates will be contacted.