Application Support Analyst at FINCA Microfinance Bank

FINCA TANZANIA IS HIRING

Job Title: Application Support Analyst Department: Information Services and Operations Reports to: Application Support Manager Location: Head Office - Dar es Salaam

Summary The Application Support Analyst provides support for all incidents, changes, and requests pertaining to applications managed by the IS department. This includes problem analysis, requirement documentation, solution implementation, software configurations, and acting as a level 1 custodian for managed applications.

Essential Duties

• Ensure the Core Banking System and all applications are running at an optimal level.
• Guide users in requirements documentation and manage Functional Specification Documents.
• Handle user guides, end-user procedures, and application manuals.
• Resolve application incidents and requests logged on the service desk; engage appropriate resources for complex issues.
• Perform systems end-of-day, month, and year processes.
• Parameterize the Core Banking System and other applications based on analyzed requirements.
• Provide second-level applications technical support to end-users.
• Review and amend in-house application source codes at a basic level.
• Monitor application performance and participate in security process reviews.
• Maintain a knowledge base of problems and resolutions.

Knowledge, Skills & Abilities

• Fundamental knowledge in programming languages such as PHP, C#, and Java.
• Understanding of hosting platforms (WebLogic, Apache, IIS, Tomcat).
• Knowledge of Database Management Systems (Oracle, MS SQL, etc.).
• Understanding of customer support processes and ITIL principles.
• Strong analytical and documentation skills.
• Knowledge of reports development platforms and service desk management.
• Experience with Orbit-Rubicon Core Banking Application is an added advantage.
• Preferred: Competency in call center tracking tools and HCA security-related procedures.

Education

• Bachelor’s degree in Computer Science or a related field.

How to Apply

• Submit your application letter and CV to: [email protected].
• Deadline: March 3, 2026.