Business Analyst at Airtel Tanzania

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Business Analysis & Insights    

• Analyze customer acquisition, usage, churn and revenue trends within the HBB & EBB portfolio
• Develop dashboards and reports to track KPIs such as ARPU, revenue, base and decay
• Identify business opportunities and performance gaps, and propose solutions to improve customer experience and revenue
• Support pricing, promotional and product performance evaluation
• Evaluate impacts of HBB & EBB campaigns, pricing initiatives and product changes and provide performance feedback to marketing, product and sales teams.

Financial & Performance Reporting

• Forecast HBB & EBB performance in alignment with company goals and provide input into budgeting processes.
• Lead the monthly forecasting and performance tracking process for HBB & EBB revenue, subscriber base and usage aligning with Finance and sales teams.
• Prepare and present regular reports on HBB business performance to management, highlighting variances against targets and drivers of performance
• Partner with Finance to evaluate the financial viability of new HBB propositions, including ROI calculations, break-even analysis and cost optimization strategies.

Computing monthly sales commission and transport payments

• Evaluating monthly performance, calculating the commission basing on commission structure and liaising with management for pay out.

Stakeholder engagement    

• Act as the analytical backbone supporting sales, product, finance, IT and CX teams with actionable insights.
• Collaborate with product managers to define and track success metrics for new and existing offerings.
• Provide commercial teams with segmented customer insights to support sales enablement and customer retention strategies

People & Org Dev- Cross functional engagement within and outside department

• Helping other team members on preparations of business cases regarding new projects, presentation preparations and other tasks.

Qualifications

Educational Qualifications & Functional Requirements

• University degree in Statistics, IT, Computer Science/Engineering, Business Administration, Economics or equivalent 
• Strong analytical and problem-solving skills
• Computer literacy particularly in Power Point and Excel
• At least 4 years’ working experience in a similar position
• Experience in Telecommunication industry
• Experience in working with Management Information Systems (MIS) and SQL

Behavorial Requirements

• Strong people skills: Ability to motivate, build collaborative relationships.
• Work standards: Setting high goals or standards of performance for oneself. Dissatisfaction with average performance
• Communication: Effective expression in individual or group situations (includes awareness of non-verbal communication). Must be able to communicate effectively at all levels from office service staff to Director’s level
• Initiative: Active attempts to influence events to achieve goals; self-starting rather than passive acceptance. Taking action to achieve goals beyond what is necessary, originating ideas and actions
• Work under high pressure environment with minimum supervision