Claims Assistant at Britam Insurance Tanzania

Assist in processing and payment of general insurance claims.

Key responsibilities

• Receive claims notification, acknowledge, register and process as per the insurance policy in place. 
• Review documents and pertinent requirements regarding an insurance claim and check completeness and if and complies with the documentary requirements of an insurance claim
• Advice claimants regarding basic matters about their insurance coverage in relation to the insurance claim.
• Issuing authorization letters, settlement offers as approved and monitor progress
• Respond to both internal and external claims inquiries concerning benefits, claims process, service providers, and the filing/completion of proper forms
• Record all claims transactions in pure system with correct reserves.
• Proactive communication and feedback provision to clients/intermediaries on claims progress
• Appointment of service providers and close follow up on their delivery.
• Perform any other duties as may be assigned from time to time.

Key Performance Measures

• Claims turnaround time
• Cost savings
• Compliance claims SLA
• Customer satisfaction index

Working Relationships

Internal Relationships:

• Accountable to the Claims Supervisor
• Required to liaise and work closely with the other departments as may be necessary

External Relationships:

• Britam Customers
• Insurance sector players

Knowledge, experience and qualifications required

Knowledge, experience and qualifications required

• Bachelor’s degree (insurance option preferred)
• Professional qualification in Insurance (Certificate CII)
• At least one year experience in the insurance industry
• Experience in customer, market and competitor understanding
• Knowledge of insurance regulatory requirements
• Knowledge of Britam products

Essential Competencies

• Learning and Researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.
• Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
• Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
• Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
• Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions