Night Auditor at Mount Meru Hotel

Mount Meru Hotel is seeking a detail-oriented and reliable Night Auditor to join our front office team. The Night Auditor will be responsible for balancing the hotel's financial records, ensuring accurate guest billing, and providing exceptional guest service during the overnight shift.

Responsibilities:

Financial Auditing:

• Verify and balance daily financial transactions, including guest folios, credit card payments, and cash transactions.
• Prepare and distribute daily financial reports.
• Ensure accuracy of all postings and adjustments.
• Reconcile discrepancies and resolve billing issues.

Front Desk Operations:

• Perform guest check-in and check-out procedures during the night shift.
• Answer and direct phone calls.
• Respond to guest inquiries and requests.
• Handle guest complaints and resolve issues promptly.
• Ensure the security of the front desk and guest information.

Reporting and Documentation:

• Prepare and distribute daily reports to management.
• Maintain accurate records of all transactions and activities.
• Ensure proper documentation of all guest interactions.

Security:

• Monitor the hotel premises during the night, and report any security concerns.