Alternative Delivery Channel and Support Officer at Exim Bank Tanzania

Responsible for promoting and selling the acquiring business of the Bank, He/ She will be responsible for identifying potential merchants and driving acquisition through team and branches. Responsible for meeting or Exceeding NTB Volume as assigned.

Roles & Responsibilities

• Develop and execute customized territory business plans to increase sales volume and market share within Merchants space in the regions as assigned.
• Create new sales and revenue generating opportunities as appropriate.
• Utilize a consultative sales approach that ensures that the client’s business objectives are met, and that the performance metrics of their payment portfolios are maximized.
• Prepare proposals, high impact sales presentations and negotiate contractual relationships with new and existing customers.
• Contribute to the development of Merchant Acquiring strategy
• Develop partnerships and campaigns with merchants as per assigned portfolio and territory to grow revenues and brand visibility for both during the year.
• Monitor merchants with dormant and low/zero volume and recover PoS during the assigned year.
• Handle all chargeback and disputes for all merchants as they are reported and work with internal departments till closure.
• Deliver POS terminals within the assigned SLA
• Assist line manager in driving the acquiring strategy and any work / project assigned.

Reporting

• Develop deep understanding of the merchant business and provide analytical and strategic reports for NTB (weekly) that will help to track business in relation to business objectives.
• Prepare and maintain daily, weekly, monthly, quarterly and annual sales call reports.
• Provide competitor intelligence reports on products and tariffs.
• Ensure merchant Database and PoS Verification tables are updated
• Prepare a strong pipeline based on the target segment and other factors by coordinating with Branches and RMs.

QUALIFICATION AND EXPERIENCE REQUIRED

• Bachelor's degree in Business Administration, Finance, Marketing, or any related field.
• 2+ years of experience in similar positions.
• Experience working with agents or merchants, with a focus on customer service and relationship management.
• Strong interpersonal and communication skills for effective interaction with merchants, agents, and team members.
• Ability to work independently and as part of a team in a fast-paced environment.
• Good analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).