Branch Manager at Ecobank Tanzania

Date: September 2026
Job Title: Branch Manager
Reports To: Head of Distribution & Sales
Location: Consumer & Commercial Banking
Direct Reports: CSM and RO

JOB PURPOSE

To ensure overall Branch Management, staff management, business growth and development and operational excellence.

JOB CONTEXT

To achieve all operational and financial targets set by the bank and optimise the efficiency and productivity of staff and staffing structure at branch level.

KEY RESPONSIBILITIES

Sales & Marketing Management (Business Performance)

• Delivery of sales, revenue, deposit, risk asset, targets, and efficiency ratio.
• Maintain target market, customers, product, and service discipline.
• Prepare and deliver on approved branch budgets.
• Ensure the branch receives very good Audit ratings whenever the operations of the branch are subject to an Audit Exercise, including:
  • Internal Audit
  • External Audit
  • Regulatory Audit
  • Group Audit
• Ensure all staff reviews and ratings are done properly and timely.
• Benchmark operational efficiencies against best practice in industry, local standards, and Group standards in order to make necessary adjustments internally for maximum effectiveness.
• Deliver on customer service standards, acquisition and client satisfaction levels, retention of high performing clients and growing share of wallet as per target market.
• Analyze sales and retention processes, identify and monitor new business opportunities through the analysis of MIS and industry and local knowledge.
• Responsible for strict cost management including review of both direct and indirect costs generated by the branch.
• Achieve a cost/income ratio in branch.
• Brief staff on product and promotional launches and provide regular feedback to staff.
• Establish relationships with key clients and business influencers in the local community.
• Track and maintain branch performance records including:
  • Sales tracker
  • Deposits
  • Risk assets
  • Provisions
  • Incomes
  • Costs
  • All relevant performance indicators
• Maintain the above performance records on a:
  • Daily basis
  • Weekly basis
  • Monthly basis
  • Quarterly basis
  • Annual basis
• Ensure reconciliation with financial control.

Relationship Management & Customer Service

• Ownership of escalated customer queries/complaints and resolutions process.
• Ensure customer queries are recorded, reviewed for delivery, and put in place an action plan to prevent re-occurrence.
• Achieve minimum of 5 products per customer and wallet share targets.
• Achieve minimum customer satisfaction rating of "very satisfied."
• Achieve minimum of 75% of customers registered for:
  • eAlert
  • SMS Alert
  • eStatement
  • Active cards
• Interview all customers who want to close their accounts because of poor service in order to find the root cause and attempt to retain the customer.
• Plan effective action plan for branch issues and communicate this to staff and ensure execution.
• Provide feedback on performance of service providers.
• Provide feedback to various sectors on the performance of staff, e.g. IT, Operations, etc.

People Management & Teaming

• Selection, appraisal, and performance of branch staff including delivery of all KPIs.
• Work with unit leaders and branch staff to achieve effective banking hall management and sales and service targets.
• Build and develop a high performing team by driving performance development and coaching to achieve productivity and efficiency ratios for the bank and maximize the potential of staff.
• Work with HR but own development plans, training needs and succession plans of branch staff.
• Ensure each staff attends at least 4 training interventions per annum.
• Responsible for ensuring compliance with HR and other Group policies and the discipline of staff in the branch in conjunction with HR Head.
• Ensure that staff Leave roster is in place and complied with.
• Motivate staff through Ecobank incentive and recognition schemes to develop a fully engaged team.
• Empower staff in the branch to develop sustainable client relationships and prospect within the community for increased domestic business.
• Participate and implement Ecobank’s transformation plan within the branch.
• Provide cover for other branch managers when necessary.
• Provide honest feedback on performance of colleagues.
• Share knowledge and best practice with team members and other branch managers.

Process, Controls and Operation Performance

• Ensure all credit transactions comply with the spirit and the letter of all applicable laws, regulations, and institutional policies.
• Ensure compliance with operations risk, including:
  • Health & Safety
  • Security of premises
  • KYC
  • Anti-money laundering measures
  • Any other Group controls
• Cross check and ensure all branch Policies and Procedures are followed as per BOT Regulation and Group standard.
• Audit and conduct regular spot checks on all processes including:
  • Transactions with high financial risk
  • Branch contingency management systems
  • Monthly proofs
  • Reconciliations
  • Other relevant processes
• Overall responsibility for risk and compliance issues in order to achieve Consumer bank targets.
• Facilitate the investigation and reporting of Fraud and Loss cases together with Internal Controls.
• Achieve minimum ARR rating of "Acceptable."
• Ensure branch complies with:
  • Branch layout standards
  • In-branch publicity
  • CAP Manual
  • KYC
  • All operating and risk policies and procedures.

Strategic Initiatives

• Expanding approved market reach.
• Increase customer visits to meet target before timeline.
• Review distribution strategy.
• Develop/Implement supply chain strategy.
• Implement personal planning process.
• Increase and motivate teamwork.
• Increase quick performance change.

JOB PROFILE

Experience & Qualifications

• Minimum Education: Bachelor’s Degree.
• Preferred Education: Degree in Banking or Business Administration.
• Skills & Experience: 3 years of experience required.
• Preferred Skills & Experience: Experience in the Banking Industry.

Skills, Capabilities & Personal Attributes

• Customer Service
• Communication
• Collaboration
• Business Acumen
• Budget skills
• Relating & Networking
• Planning & Organizing
• Leading & Supervising
• People Management
• Problem solving

HOW TO APPLY

Send your application to:

Email: [email protected]

Application Deadline: 9th October 2026

Take the next step in your career with Ecobank Tanzania.