Branch Manager at Exim Bank Tanzania

Job Opportunity: Branch Manager

Location: Paje, TZ

Experience Level: 3 - 5 years

Posted Date: 27-Oct-2025

Key Words: Retail Banking, Sales Management, Operations

Job Description

The Branch Manager is responsible for meeting the branch's Retail and SME financial targets through a world-class sales and service management system, operating within established product programs. The role requires working closely with the Central Operations Unit to ensure the branch runs smoothly and efficiently, conforming to financial institution and Bank of Tanzania (BOT) regulations, rules, and guidelines. This position also involves servicing corporate customers.

Roles & Responsibilities

• Identifying client needs, and developing strategies and solutions to meet those needs.
• Accountable for all aspects of running a successful branch, including delivering great business performance and leading and motivating a team to provide a best-in-class customer experience.
• Primary responsibility is to drive business (CASA and Fee Growth), product sales, and Customer Service with oversight on branch operations, compliance, and control.
• Understand the customer base and identify opportunities to build and grow profitable relationships.
• Deliver against business and sales performance targets.
• Acquire new customers, and retain and grow relationships with existing customers.
• Responsible for the operational efficiency of the branch and the productivity of its staff.
• Responsible for the operation and maintenance of the integrated systems, and retention of accurate and up-to-date records of all transactions, including inter-bank transactions.
• Prepare periodic and statutory reports for management.
• Have a good understanding of branch control procedures with a specific focus on financial security.
• Take ownership for resolving complex problems, working with colleagues in other offices/branches to provide a seamless experience for customers.
• Provide a superior level of customer relations and promote the service culture through coaching, guidance, and staff motivation.
• Participate in community affairs to increase the bank's visibility and enhance new and existing business opportunities.
• Perform other duties in the absence of the Manager Customer Services and Operations (MCSOP) / Operations Manager as directed by the Cluster Head.

Required Qualifications and Competencies

• Education: Bachelor’s degree in Business Studies/Economics/Accounting or any other related field.
• Experience: At least 5 years’ experience in the banking industry with exposure to the Retail Banking Business environment.
• A good understanding of the general, economic, political, and business environment of the country.
• Good leadership, people management, and banking skills.
• Knowledge of relevant legislation, sales, and business principles.
• Outstanding communication skills.
• Strong commercial know-how and first-class decision-making abilities.