Branch Operations Officer BOI & BOIII at Exim Bank Tanzania

Job Opportunity: Branch Operations Officer BOI & BOIII

Location: Paje, TZ

Experience Level: 1 - 2 years

Posted Date: 27-Oct-2025

Key Words: Retail Banking, Teller Operations, Customer Service, Sales

Job Description

The Branch Operations Officer (BOI & BOIII) is responsible for ensuring the smooth running of customer banking operations at the branch. This is a frontline role that involves handling both cash and non-cash related transactions, actively engaging in cross-selling and upselling bank products, and strictly adhering to all standard operating procedures, policies, and guidelines. The officer is expected to provide excellent service, attend to customers, and offer accurate information on the bank’s products and services.

Roles & Responsibilities

The Principal Accountabilities for this role include:

• Transaction Processing: Processing customer requests for account opening, account maintenance, and account closures, and posting of both cash and non-cash transactions after thorough checking as per the Standard Operating Procedures (SOP).
• Customer Service: Handling customer queries and complaints, ensuring timely resolution, and providing feedback after the issue is resolved.
• Sales and Product Knowledge: Maintaining up-to-date knowledge about all bank products, and actively engaging in cross-selling and upselling these services and products.
• Lead Generation: Identifying and contacting potential customers for sales lead generation to increase the customer base.
• Compliance & Vouchers: Scrutinizing internal vouchers to ensure they are properly drawn and authorized in line with customer mandates and the internal approval limits matrix.
• Clerical Duties: Performing essential clerical duties such as filing, workstation arrangements, and general housekeeping.
• Risk Reporting: Responsibility for the reporting of suspicious transactions.
• Service Standards: Providing an efficient, high-quality range of service to customers in line with the agreed procedures and service standards set by the bank.
• Regulatory Compliance: Ensuring compliance with Money Laundering Prevention as per Bank Policy, Know Your Customer (KYC) norms, and Customer Due Diligence (CDD) requirements.
• Custodianship (Where Applicable): Where appropriate, serving as the custodian of deliverables and negotiable instruments.
• BOT Representation (Where Applicable): Where appropriate, representing the Bank while performing Bank of Tanzania (BOT) Cash Deposits and Withdrawals.
• Key Management (Where Applicable): Where appropriate, serving as the custodian of the Bank’s keys for the main and rear entrance.

Required Education, Experience, & Skills

• Education: Bachelor’s degree in any related field.
• Experience: Minimum of one year of Banking experience in branch operations with a good performance track record.
• Procedural Compliance: Ability to carry out work strictly according to the bank’s procedures.
• Sales Skills: Possesses sales and negotiation skills.
• Integrity: Demonstrates good integrity.
• Teamwork: Ability to work effectively within a team.