Business Analyst (Architecture & Integrations) at Coop Bank Tanzania

The Business Analyst (Architecture & Integrations) will serve as the bridge between business teams, ICT, and vendors to ensure seamless alignment of banking requirements with technology solutions. The role involves analyzing business processes, defining integration needs, and working closely with architects and developers to ensure that systems, APIs, and applications work together securely, efficiently, and in compliance with banking regulations.

Responsibilities

Business Analysis.

• Gather, document, and validate business requirements from stakeholders across departments (Retail, Corporate, Operations, Finance, Risk, Compliance, etc.).
• Translate business requirements into detailed technical specifications for developers and solution architects.

Identify gaps, redundancies, and opportunities for process automation and system integration.

Architecture & Integrations

• Work with developers to design end-to-end integration flows between Core Banking System (CBS), digital channels, payment gateways, national payment systems, and external partners (e.g., VISA/MasterCard, Mobile Money, GEPG, SWIFT).
• Map and maintain integration architecture (API catalog, data flow diagrams, interface specifications).
• Ensure integrations adhere to security, scalability, and regulatory standards.

Project Delivery & Support

• Support ICT project teams by clarifying requirements and validating solutions.
• Participate in system testing (SIT, UAT) to ensure delivered integrations meet business and technical expectations.
• Coordinate with developers and partners for system upgrades, new integrations, or issue resolutions.

Governance & Compliance

• Ensure integration designs comply with ICT policies, banking regulations (BOT), and industry standards (PCI DSS, ISO 20022, ISO 27001).
• Document and maintain traceability from business requirements through to solution delivery.
• Support change management by preparing user guides, training materials, and process documentation.

Requirements

Education

• Bachelor’s degree in Information Systems, Computer Science, Business IT, or related field.
• Professional certifications (e.g., CBAP, TOGAF, ITIL, Agile BA) are an added advantage.

Technical & Domain Skills

• Solid understanding of banking operations, financial products, and digital channels.
• Knowledge of system integration methods (APIs, ESB, SOA, Microservices, Message Queues).
• Familiarity with architectural frameworks (TOGAF, Zachman) and design best practices.
• Proficiency in requirements management tools (JIRA, Confluence, MS Visio, BPMN tools).
• Understanding of cybersecurity, data protection, and compliance in financial services.

Experience

• 3+ years in business analysis, with focus on ICT systems integration and architecture alignment.
• Experience in banking/fintech, particularly Core Banking Systems and payment ecosystem integrations.
• Proven track record in delivering ICT/digital transformation projects.

Core Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management.
• Ability to translate technical concepts into business language and vice versa.
• Attention to detail with strong documentation skills.
• Collaborative mindset with experience working in Agile and cross-functional teams.

Skills Required

• Critical Thinking and Problem Solving Skills
• Team work
• Communication Skills