Business Analyst at NBC Bank Tanzania

Business Analyst at NBC Bank - 1 Post, Date Posted: 01/10/2025

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

The Business analyst will work as a bridge between business and technical teams by analyzing and evaluating business operations, requirements, and data to identify areas of improvements. Will be responsible to create reports and provide strategic recommendations to improve business efficient and profitability.

Job Description

Gathering, Analysing, and documenting Business Requirements 40%

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, developing, and implementing solutions.
• Staying up to date on the latest processes and IT advancement to automate and modernize systems.
• Allocating resources and maintaining cost efficiency during project implementation.
• To ensure business requirements are translated accurately into working technical design.
• Prepare and maintain technical and user documentations for various software functionalities.
• Prepare and maintain the product, service and software catalogue introduced into the Bank for various purposes.
• Identify any gaps or discrepancies between the current state of the business process/system and the desired future state.

Stakeholders Management and Communication 20%

• Conduct meetings and presentations to share ideas and findings.
• Participate in analysis of user requirements, prototyping, and integration of technological components, testing and deployment.
• Effectively communicate insights and plans to cross functional team members and management.
• Gather critical information from meetings with various stakeholders and producing useful reports.
• Work closely with clients, vendors, technology, and managerial staff to collect requirements analyze them and translated into technical specifications.

Ensure Quality and Compliant Implementation 25%

• Analyse and document business processes and translate these into functional specifications.
• Provide leadership, training, coaching and guidance to junior staffs on new products and services.
• Staying close to technical delivery/project ensuring the deliverables are as per the agreed design and does not affect the existing systems, service, or products negatively.
• Support the testing and implementation phase of the project by defining the test cases and implementing quality control during testing.
• Ensure smooth transition from Development to production.

Providing Ongoing Support and Continuous Improvement 15%

• Lead ongoing reviews of business processes and developing optimizations strategies.
• Provide Ongoing support by addressing user inquiries, evaluating enhancements or Change Requests, and monitoring the solution’s performance against the defined requirements.
• . Identify opportunities for process improvements and suggesting ways to optimize business operations.

Education And Experience Required

• Bachelor’s Degree in computer science, Information Technology, Computer Engineering, or related discipline from a recognized institution.
• At least 3 years of experience in business analysis and exposure to project environment.
• Business Analysis or Project Management Certification
• Current technology savvy

Knowledge & Skills

• Ability to capture, translate and communicate software business requirements to various project stakeholders.
• Knowledge in project management and Business Analysis.
• Practical in Object Oriented Design and Analysis.
• Knowledgeable in Quality Assurance for developed ICT products/services.
• Understanding of Software engineering concepts and modelling techniques and methods.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Excellent documentation skills with experience creating detailed reports and giving presentation.

Qualifications

Analytical Thinking - Advanced (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development), Enabling team success (Meets all of the requirements), National Diplomas and Advanced Certificates - Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development), Planning and organising (Meets all of the requirements), Project and Programme Management (Meets some of the requirements and would need further development), Project Management