Chief Manager Human Resource Shared Services at TCB Bank Tanzania

Position Objective The Chief Manager Human Resource Shared Services plays a strategic leadership role in designing, delivering, and continuously improving centralized HR services across the bank. This role is critical in ensuring operational excellence, compliance, and an employee-centric approach across all HR transactions and services to create a scalable, data-driven, and digitally enabled shared services function that aligns with the bank’s business priorities and regulatory obligations.

Key Responsibilities

• Design and implement a comprehensive compensation strategy that aligns with business objectives and attracts top talent.
• Conduct regular market analyses to ensure competitive salary structures and compensation packages.
• Oversee the design and administration of employee benefits programs, including health insurance, retirement plans, paid time off, and other benefits.
• Evaluate and recommend new benefits programs as needed to align with industry standards and employee needs.
• Develop and maintain compensation and benefits policies that comply with legal and regulatory requirements.
• Ensure clear communication and understanding of compensation and benefits programs among employees.
• Monitor compliance with relevant labour laws and regulations related to compensation and benefits.
• Prepare reports and presentations on compensation and benefits metrics for senior management.
• Collaborate with senior leadership and department heads to understand and address compensation and benefits needs.
• Provide consultation and guidance on salary negotiations and compensation-related issues.
• Collaborate with HR leaders to integrate compensation with performance management processes to drive employee engagement and performance.
• Recommend adjustments to compensation structures based on performance results and organizational growth.
• Develop and implement effective communication strategies to educate employees about their compensation and benefits options.
• Address employee queries and concerns regarding compensation and benefits in a timely and professional manner.
• Lead and mentor a team of compensation and benefits professionals, fostering a collaborative and high-performance work environment.
• Conduct regular training and development sessions to enhance the team’s skills and knowledge.

Qualifications, Skills, and Experience

• Education: Master’s Degree in Human Resource Management, Public Administration, Commerce, or Business Administration (majoring in Human Resource Management) or equivalent qualifications from recognized institutions.
• Experience: At least eight (8) years of working experience in the banking industry or a financial institution.
• Technical Skills:
  • Strong knowledge of compensation and benefits practices, employment laws, and regulations.
  • Proven ability to design and manage compensation programs and benefits offerings in a complex organization.
  • Excellent analytical, negotiation, and problem-solving skills.
  • Exceptional interpersonal and communication abilities.
  • Proficiency in compensation management software.

Personal Attributes and Behavioral Competencies

• Ability to demonstrate Tanzania Commercial Bank’s core values.
• Ability to prioritize work and meet deadlines.
• Ability to implement projects/programs according to set objectives and timelines across a wide business platform.
• Sound judgment, common sense, and good humor.
• Strong leadership and people management skills.
• Very strong business acumen with the ability to grow business.
• Ability to build effective relationships with all stakeholders.
• Self-driven with a results-oriented mindset.
• Effective data analysis skills.
• Ability to produce efficient and quality audit reports.

Application Process

• Salary and Benefits: The position offers competitive salary packages and benefits.
• Application Method: Applicants must submit their resume via the following link: https://www.tcbbank.co.tz/careers. Applications via other methods will not be considered.

Required Documents: Applicants need to provide:

• Personal information
• Academic certificates
• Work experiences
• Application letter

• Additional Credentials: Other credentials will be submitted during the interview for authenticity checks and administrative measures.
• Commitment: Tanzania Commercial Bank maintains a strong commitment to environmental, health, and safety management.

Selection Process: Shortlisted candidates may be subjected to:

• Security clearance
• Competency assessment
• Physical capability assessment

• Application Deadline: 4th September 2025
• Note: Late applications will not be considered.