Chief Technology & Operations Officer & CTM at Standard Chartered

Requisition Number:  54464

Job Location:  Dar es Salaam, TZA

Global Grade:  Band 5

Work Type:  Office Working

Employment Type:  Permanent

Posting Start Date:  29/06/2026

Posting End Date:  03/07/2026

Job Description: 

Job Summary

As Chief Technology and Operations Officer & Country Technology Manager (CTM) for Tanzania, you will lead the country’s Technology and Operations agenda, aligning Group, Regional and Country priorities with local business needs, regulatory requirements and strategic growth ambitions. This senior leadership role will see you partner closely with the Country Management Team, Cluster and Regional Technology and Operations teams, business leaders, regulators and other key stakeholders to deliver business priorities, strengthen operational resilience and embed a high-performing, well-controlled operating environment.

Key Responsibilities

• Developing and executing the country’s Technology and Operations strategy in alignment with Group and Regional policies, ensuring it addresses local business demands and regulatory frameworks.
• Leading transformational programmes aimed at digital innovation, process simplification, and continuous operational enhancement to elevate client satisfaction and increase operational efficiency.
• Ensuring the delivery of stable, secure, and efficient technology and operational services by establishing stringent performance metrics, service level agreements, and control mechanisms.
• Providing oversight and governance for significant change initiatives such as regulatory compliance projects, strategic investments, mergers and acquisitions, and divestitures, ensuring these projects meet objectives and are completed on time.
• Strengthening risk management practices within Technology and Operations through proactive identification, escalation, mitigation, and reporting of material risks.
• Ensuring comprehensive compliance with internal policies and relevant legal and regulatory requirements while managing stakeholder relationships including regulators and auditors.
• Promoting an innovative culture that leverages best practices, agile methodologies, and scalable operating models to drive the Bank’s digital-first approach.
• Building and sustaining a high-performing, diverse, and inclusive team culture emphasizing accountability, continuous learning, effective succession planning, and capacity building.
• Demonstrating leadership and ethical behaviour consistent with the Group’s values and Code of Conduct, fostering a culture of integrity, resilience, and excellence across the Technology and Operations department.

Skills and Experience

• Extensive Senior leadership experience in technology, operations, or business governance in a complex and highly regulated financial services environment.
• Proven track record in spearheading large-scale transformation, digitisation, and operational improvement initiatives that enhance customer experience while effectively managing operational risks.
• In-depth knowledge of financial services regulation and governance, with demonstrated ability to engage productively with regulatory bodies and internal stakeholders to ensure compliance and favourable audit outcomes.
• Strong strategic planning and execution capabilities, including the ability to prioritise initiatives that align with broader organisational objectives and deliver measurable outcomes.
• Up-to-date awareness of emerging technologies and digital trends relevant to financial services, with the capacity to harness these innovations to drive competitive advantage and improved client service.
• Excellent communication, stakeholder management, and collaboration skills to influence and partner across diverse teams and business units.

Qualifications

• A relevant university degree or equivalent professional qualification in technology, business, finance or related disciplines.
• Demonstrable senior leadership experience within technology, operations, or financial services sectors, ideally within a global or regional banking institution operating in regulated environments.
• Strong familiarity with the Standard Chartered network, including a thorough understanding of how to align business strategies with technology execution across multiple geographies and cultures.
• Additional certifications or training in risk management, project management, or digital transformation would be advantageous.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.