Consultant, Customer Service at Standard Bank Tanzania

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

We are seeking a dedicated Consultant, Customer Service to join our Branch in Tanga. As a key member of the branch, you will be responsible for providing exceptional service to our valued clients, ensuring their satisfaction and fostering long-term relationships.

• Serve as the primary point of contact for customer inquiries, concerns, and requests
• Respond to customer queries through various channels, including phone, email, and chat
• Analyze customer issues and provide timely, effective solutions
• Maintain accurate records of customer interactions and follow-up actions in our CRM system
• Collaborate with cross-functional teams to resolve complex customer issues
• Identify opportunities to improve customer satisfaction and loyalty
• Stay updated on company products, services, and policies to provide accurate information
• Participate in ongoing training and development programs to enhance customer service skills

Qualifications:

• Bachelor Degree in Commerce, Finance or equivalent
• Strong cash handling and basic math skills
• Proficiency in computer systems and banking software
• Excellent customer service and communication skills
• Keen attention to detail and ability to maintain accuracy in all tasks
• Problem-solving abilities and capacity to work well under pressure
• Previous experience in banking or customer service preferred
• Knowledge of banking products and services is a plus
• Ability to work flexible hours, including weekends and holidays as required
• Fluency in English and Swahili (preferred)

Additional Information

Behavioural Competencies:

• Checking Things
• Documenting Facts
• Examining Information
• Following Procedures
• Interacting with People
• Interpreting Data
• Making Decisions
• Managing Tasks
• Meeting Timescales
• Producing Output
• Team Working
• Upholding Standards

Technical Competencies:

• Client Relationship Management
• Collaboration
• Continuous Improvement
• Creative Problem Solving
• Operations Risk Management